ServiceNow EHR Troubleshoot IT Applications UAT Testing Testing Skills Written And V   Requirement id 117089 Job title Analyst Job location in Bismark, ND Skills required Human Services Experience, ServiceNow, EHR, Troubleshoot IT Applications UAT Testing Open Date 02-Jun-2021 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Human Services Experience, ServiceNow, EHR, Troubleshoot IT Applications UAT Testing start date:6/21/2021 End date:12/31/2021 submission deadline:6/11/2021 client info : ITS Note: * Position will be remote and Interviews will be virtual Description: The STATE, Information Technology Department, is looking to contract with a vendor to provide trained, established, experienced IT Professionals, with current and progressive work experience in the following job roles and roles /responsibilities to assist in meeting the increased demand and workload in Department of Human services application - my Avatar. Current and progressive work experience in the following technology is required: • Monitor end user support tickets received through the state Service Now System and or EHR Support Email. • Troubleshoot, document and respond to IT application related end user requests for assistance within appropriate time frame to resolve any issues and ensure applications are working properly. • Complete security requests for new users or changes to existing users received through the Work Management system (WMS). • Maintain View and User roles within my Avatar. • Ensure accuracy of user accounts. • Provide application and end user support, application maintenance, and vendor liaison activities for primary IT applications used by Field Services. These applications include but not limited to My Avatar, Computrition, Order Connect, Provider Connect, Harvest Labs, and other interfaced systems, and Workforce (Time and Attendance; Advanced Scheduler). • Research and or escalate more difficult inquiries or system bugs to Vendor and work with NDIT staff and or application vendor to resolve escalated issues. • Develop documentation and provide training to educate users on new features or enhancements. • Assist with testing of application changes, enhancements, and upgrades. • Complete system and UAT testing of application upgrades and enhancements to ensure applications continue to function as expected. • Collaborate with end users and assigned developer for problem resolution throughout the testing phases to translate and clarify understanding. The following skills sets are required: o Experience in working with and maintaining Electronic Health Record (EHR) software o Proven testing skills experience. o Strong interpersonal and communication skills with written and verbal English language proficiency. o Good time management skills o Ability to work independently with minimal supervision o Ability to coordinate closely with IT management, team members and Agency personnel   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 117089 while calling.   Other jobs in ND:    Human Services Experience job openings in other states Jobs List DHHS Technical Specialist- Junior (730562) Create date: 09-Apr-2024 Remote Start date :02/28/2024 End Date :04/10/2024 Submission deadline : 03/04/2024 Client Info : NCDHHS-PH Description : ------------------------------------------------------ The primary role and responsibility of the Advance Planning Writer (APW) is to develop Advance Planning Docu.... 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(This job is for - Business Analyst Jobs in CT Hartford Analyst - (in Hartford, CT))    Human Services Experience job openings in ND Jobs List Criminal Background Check Unit Automation-325-23-010-106 Create date: 21-Dec-2023 Start date : 1/22/2024 Submission deadline : 01/08/2024 02:00 PM CT Client info : Health, ND Department of Description : The state of North Dakota, acting through its Department of Health and Human Services, Criminal Background Check Unit (State) is seekin.... (This job is for - Jobs in ND Bismarck Consultant - (in Bismarck, ND)) Department Of Health And Human Services -301.325-21-001-NSPO Create date: 20-May-2021 Start Date :06/09/2021 Submission Deadline :06/02/2021 05:00 PM CT Client Info : Management & Budget, Office of Description : Title: Department of Health and Department of Human Services Integration Goal and Background Information In April 2021, HB1247 was passed .... 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