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ServiceNow ITIL Development Testing Background IT Service Management Developer
(Jo
 
Requirement id 87372
Job title Developer
Job location in Atlanta, GA
Skills required ServiceNow, ITIL, Development, Testing Background IT Service Management
Open Date 16-Jan-2019
Close Date
Job type Contract
Duration 5 Months
Compensation DOE
Status requirement ---
Job interview type ---
Apply
   Email Recruiter: coolsoft
Job Description Developer: ServiceNow, ITIL, Development, Testing Background IT Service Management

Start Date :2/4/2019
End Date :07/12/2019
Submission Deadline :2/1/2019
Client Info :Georgia Tech

Description :

Job Purpose: ServiceNow Developer Resource assisting in new initiatives and operational support of the ServiceNow platform instance at the Georgia Institute of Technology (Georgia Tech).

Major Responsibilities:

Analyze requirements, identify efficiencies and recommend best practices centered around simplicity and supportability.
Implement out-of-the-box solutions to the extent possible for the above process modules in coordination with partner teams.
Assist in defining and grooming user stories for feature requests.
Develop (implement) user stories as assigned.
Document code and solutions for transition to operational support teams.
Train operational support teams and system users on solutions being promoted to production as needed
Assist with user acceptance testing.

Basic Qualifications:

Work Experience: 3+ years as ServiceNow developer or administrator
Certifications: ITIL Foundations Certification, ServiceNow developer or system administration certification a plus.
Skills: Strong ServiceNow configuration and development skills, solid understanding of the ITIL framework and all phases of the service lifecycle. Experience with process design and ServiceNow Security Operations module a plus. Experience using Agile development methods, and well versed in leveraging ServiceNow Update Sets and regression testing.



Preferred Qualifications: ITIL Foundations Certification, ServiceNow System Administration Certification

Preferred Skills: ServiceNow Service Portal Development, current experience in Kingston release (or higher).

Impact & Influence: This position will interact on a consistent basis with: ITSM team, IT staff and internal stakeholders. This position typically will advise and counsel: ITSM Lead.

This position will supervise: none.

The Georgia Institute of Technology is committed to providing both physical accessibility and access to information resources and technologies to individuals with disabilities in compliance with Section 504, Rehabilitation Act of 1973 and the requirements in Section 508 - electronic and information technology.

As such, all resumes submitted and/or interviews conducted with individual candidates will be evaluated with accessibility skills and knowledge as a requirement. Please ensure that your submissions clearly articulate resources that meet this criteria.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 87372 while calling.
 
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