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ServiceNow Team Work Call Center Experience Help Desk Support Consultant
(Jobs i
 
Requirement id 99374
Job title Consultant
Job location in Columbus, OH
Skills required ServiceNow, SALESFORCE 501, Excellent Oral And Written Communication Skills, Team Work Call Center Experience Help De
Open Date 24-Oct-2019
Close Date
Job type Contract
Duration 2 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Consultant: ServiceNow, SALESFORCE 501, Excellent Oral And Written Communication Skills, Team Work Call Center Experience Help De

Start Date : 12/16/2019
End Date : 02/22/2020
Submission Deadline : Friday 11/1 @ 10AM
Client Info: DAS

Description :

Requirement Description:


• Receive telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software, programming languages, electronic mail, or operating systems.
• Ascertain the nature of problem, determine whether problem is caused by hardware such as modem, printer, cables, or telephone, and log in tracking system.

• Escalate problems in accordance with defined procedures.
• Assist users through problem solving steps.
• Use technical databases to research problems and talk with co-workers to research problem and find solution.
• Provide accurate and complete answers to general use and administrative environment questions in a timely manner.
• Support shared software, such as operating systems, configuration management tools, application and development tools, testing tools, compilers, and code editors.
• Communicate accurate and useful status updates.
• Manage and report time spent on all work activities.
• Follow quality standards.
• Ability to work in a team environment.
• Complete assigned tasks.
• Strong communication skills; both written and spoken.


Mandatory Requirements (resource must have 1 or more of the following):

• 3 + Years of Experience Call Center Support
• 1 Year of experience in Help Desk technical Support
• 4-year college degree or equivalent technical study preferred; may accept equivalent work experience.
• Excel Skills

Desired Skills/Time:


• Experience with ServiceNow, Salesforce or similar ticketing system.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 99374 while calling.
 
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(Consultant: ServiceNow, SALESFORCE 501, Excellent Oral And Written Communication Skills, Team Work Call Center Experience Help De in Columbus, OH)
     
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