ServiceNow ITSM CPS ITIL Analyst (Jobs in Chicago, IL)   Requirement id 72791 Job title Analyst Job location in Chicago, IL Skills required ServiceNow, IT Service Management, ITSM, CPS ITIL Open Date 28-Aug-2018 Close Date Job type Contract Duration 3 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: ServiceNow, IT Service Management, ITSM, CPS ITIL Description: The IT Service Management (ServiceNow) Analyst is responsible for the operational support of the IT service management tool. This position will support existing enterprise service management processes in the tool and collaborate with IT and other departments to identify updates or improvements. This position will also onboard new or additional service management processes and related offerings, provide training and onboarding to new staff on the system itself, and maintain up-to-date documentation on requirements and process workflows. This position is an individual contributor that will report into the Enterprise Architecture team and will support the IT Change Manager as a backup during scheduled out of office times. In addition to the items above, the IT Service Management Analyst will be held accountable for the following responsibilities: Collaborate with IT teams and other departments to review existing processes, capture operational challenges, and develop business requirements for improvement; Determine if system changes are required to meet any business needs. Provide support for users, including but not limited to: adding/removing users, groups, roles, requests and related workflows, assist with reporting, training and onboarding, and other related duties as needed. Troubleshoot any user or system issues and escalate to the ITSM tool vendor as needed. Manage the vendor relationship to ensure that services and performance expectations are fulfilled, including product escalations and resolution of any product issues/limitations. Send email alerts to ITSM tool users about any upcoming changes or when outages occur. Leverage project management skills to participate in the delivery of any ITSM-related initiatives. Provide a variety of services to appropriately position the CPS IT organization in support of emerging educational and operational needs. (Only as needed) IT Change Management Backfill for the IT Change Manager during scheduled out of office times by providing operational support for IT change management processes within the service management tool, including (but not limited to) facilitating change advisory board (CAB) meetings, reviewing IT change tickets, and/or participating in scheduled after hours maintenances. In order to be successful and achieve the above responsibilities, the IT Service Management Analyst must possess the following qualifications: Type of Education Required: Bachelorfs degree or higher qualification in Information Technology or related field. Extensive knowledge and training may be substituted in lieu of degree. ITIL Foundation certification or equivalent, or be able to obtain within 6 months of hire. Type of Experience and Number of Years: 3 - 5 years of Information Technology experience Knowledge, Skills, and Abilities: Working knowledge of ITIL processes, particularly Request, Problem, Incident and Change Management, how they interrelate, and how they can be adopted successfully. Experience with IT service management and IT service delivery activities is desired. Experience with managing HPE Service Anywhere, ServiceNow, or other major ITSM solutions is a plus. Excellent oral and written communication skills. Must be able to explain complex technical issues in a way that non-technical people can understand. Must be able to explain customer needs and priorities in a way that technical people can understand. Excellent interpersonal, leadership, collaboration, facilitation and negotiation skills. Must be able to manage conflict. Must have solid business acumen and conceptual thinking. Experience with capturing and developing business requirements and t   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 72791 while calling.   Other jobs in IL: Chicago (77), Deerfield (7), Des Plaines (2), Downers Grove (7), Downtown Chicago (5), DT Chicago (2), Elk Grove (3), Elk Grove Village (24), Elkgrove Village (1), Evanston (1), Lake Forest (1), Lincolnshire (4), Northbrook (3), Oak Brook (5), Oakbrook (1), Oakbrook Terrace (5), Round Lake (3), Schaumburg (4), South Barrington (1), Springfield (2), Vernon Hills (6), Warrenville (7), ServiceNow job openings in Chicago, IL Jobs List ServiceNow Developer - J-11-310-331 Create date: 10-Apr-2018 Description: Client is migrating to ServiceNow and has a request for 2 ServiceNow Developers to assist with the project. They need someone that has built and configured workflows is service request, change request and problem request. Must be both ITIL and ServiceNow Certified. This email and any files transmitted with it are confidentia.... (This job is for - ServiceNow ITIL Jobs in IL Chicago Developer - (in Chicago, IL))    ServiceNow job openings in other states Jobs List NCDOT - Technical Specialist- Junior (751613) Create date: 20-Nov-2024 Remote No of Submissions : 2 Start date : 12/09/2024 End Date : 12/07/2025 Submission deadline : 11/26/2024 Client Info : NCDOT Note: * Agency Interview Type: In Person Only Description : ***The candidate must come in to pick up his or her equipment .... (This job is for - ServiceNow Jobs in NC Raleigh Specialist - (in Raleigh, NC)) L I- Systems Specialist SS2 A4 SC3 (743567) Create date: 26-Jul-2024 Position Title: L&I: Systems Specialist SS2 A4 SC3 (743567) No of Submissions : 2 Start date : 08/12/2024 End Date : 06/30/2025 Submission deadline : 07/31/2024 Client Info : L&I Note: * Onsite Position * In addition to all the laptop and printer deployments, th.... (This job is for - ServiceNowSCCM Jobs in PA Harrisburg Specialist - (in Harrisburg, PA)) System Administrator 2 - 128937 Create date: 04-Apr-2024 Start date : 05/06/2024 End date : 12 Months from projected start date Submission deadline : 4/11/24 at 3:00PM CST. Client info : ITS Note : * Interview Process: Teams Virtual Interviews * Anticipated length of assignment is 12 months. * Onsite or Remote? 100% Re.... (This job is for - ServiceNow ITSM Jobs in ND Bismark Administrator - (in Bismark, ND)) NCDOT ServiceNowTechnical Specialist (728567) Create date: 08-Feb-2024 Remote Start date :03/01/2024 End Date : 02/28/2025 Submission deadline : 02/09/2024 Client Info : NCDOT Description : ------------------------------------------------------ ***The candidate must come in to pick up his or her equipment on the first day at own expense. A candidate or a.... (This job is for - ServiceNow SMTP Jobs in NC Raleigh Specialist - (in Raleigh, NC)) GA DHS - Wi-Fi Support Tech (727240) Create date: 16-Jan-2024 Start date : 02/19/2024 End date : 06/30/2024 Submission deadline : 01/12/2024 Client info : DHS Note : * Hybrid Description : *MUST BE LOCAL TO METRO ATLANTA AREA* Position Responsibilities: • Maintain, patch.... (This job is for - ServiceNow Jobs in GA Atlanta Consultant - (in Atlanta, GA))     (Analyst: ServiceNow, IT Service Management, ITSM, CPS ITIL in Chicago, IL)

Featured Jobs ASP.Net Government Developer (Jobs in Madison, Wisconsin) Manual Consultant (Jobs in Columbus, Ohio) IT Specialist (Jobs in Columbus, Ohio) Batch CMDB Management System Administrator (Jobs in Glen Allen, Virginia) Budgeting Office Consultant (Jobs in Harrisburg, Pennsylvania) PMP Manager (Jobs in Atlanta, Georgia) Javascript Developer (Jobs in Tucker, Georgia) Architecture - - Specialist (Jobs in Raleigh, North Carolina) Typography Power Consultant (Jobs in Nashville, Tennessee) - Consultant (Jobs in Bismarck, North Dakota)