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ServiceNow ITSM Xml Parsing ITIL IT Management Manager
(Jobs in Columbus, OH)
 
Requirement id 67670
Job title Manager
Job location in Columbus, OH
Skills required ServiceNow, Web Technologies, ITSM, Xml Parsing ITIL IT Management
Open Date 15-Feb-2018
Close Date
Job type Contract
Duration 3 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Manager: ServiceNow, Web Technologies, ITSM, Xml Parsing ITIL IT Management

Start Date :03/12/2018
End Date :06/30/2018
Submission Deadline :02/20/2018
Description :

Job Title: Senior Program Manager 1 /SPM1 (ServiceNow Administrator)

Interview: Onsite only- local highly preferred. The agency is not open to conducting video/phone screens for this role- please set the expectation that an on-site interview will be required at this time, NO EXCEPTIONS. Please submit resumes in a word document and remove all candidate personal information (phone,address,email) and vendor information (logos).

Will close to submissions on: Wednesday 2/21 @ 10AM

PLEASE DO NOT reach out to ANY individuals at ODOT regarding this posting nor candidates for this posting. All questions/comments/etc. must be directed to the MSP Team, specifically, Andy Hovest. Contact information can be found below. Thank you in advance for your cooperation and support on this.

Requirement Description:

The candidate will be supporting The Ohio Department of Transportations (ODOT) Infrastructure Management Team and specifically, the ServiceNow product.

This position will function as a highly skilled ServiceNow Administrator with specific responsibilities that include:
• Oversee, configure and implement architectural solutions in ODOTs ServiceNow ITSM module to meet business needs
• Maintain the long-term vision of solutions on the ServiceNow platform
• Perform day-to-day support and maintenance of the ServiceNow module
• Identify system deficiencies and recommend solutions for continual service improvement.
• Monitor system stability and performance metrics to prevent service degradation or interruption
• Serve as the primary point of contact for all program-related issues and resolution of issues.
• Participate in day-to-day interactions with client management and interface with senior management.
• Identify opportunities for and implement service improvements across all functional areas (e.g. – training, knowledge management, documentation, service desk processes)
• Maintain expert knowledge on the ServiceNow platform, technical services and utilities
• Manage ServiceNow version updates and new releases which includes testing, documentation, analysis of new functionality and implementation of the release across TEST and PROD regions.
• Provide mentoring and training to peers within IT


Experience:

1. Experience with ServiceNow ITSM modules e.g., Incident, Problem, Change, Service Catalog, Workflow, Report Generation, Performance Analytics and Integrations.
2. Experience with enterprise architecture domains
3. Experience with full lifecycle ServiceNow implementations.
4. Extensive experience guiding the Development team on complex development projects
5. Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.
6. Experience configuring and implementing ServiceNow solutions, leveraging all appropriate components offered by ServiceNow to meet specific business needs or custom scripting solutions.
7. Experience with integration design of enterprise software applications
8. Business analysis and requirements gathering abilities

Mandatory Requirements/Time:

4-year college degree in computer science or a related field.

• 3-5 years of experience as a ServiceNow system administrator, including ServiceNow IT service management (ITSM) experience
• 3+ years experience supporting enterprise ServiceNow installations
• 3-5 years experience with ServiceNow integrations
• 3-5 years experience in ServiceNow scripting and Web technologies (JavaScript, XML, HTML, etc.)
• Ability to communicate solutions to IT Leadership
• ITIL v3 Foundations Certified


Desired Skills:

ServiceNow
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 67670 while calling.
 
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(Manager: ServiceNow, Web Technologies, ITSM, Xml Parsing ITIL IT Management in Columbus, OH)
     
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