Services SMEs Analyst (Jobs in Denver, CO)   Requirement id 102021 Job title Analyst Job location in Denver, CO Skills required Tier 2 Support, Services, Management Methodologies, SMEs Open Date 13-Jan-2020 Close Date Job type Contract Duration 5 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Tier 2 Support, Services, Management Methodologies, SMEs Start Date :02/10/2020 End Date :06/30/2020 Submission Deadline :01/24/2020 Client Info :OIT Description : The Engineering Applications Unit exists to collaboratively foster the increasing use of technological application/support principles and methodologies as a means to improve engineering practices in transportation. The units goal is to ensure efficient and cross functional technology methods and architecture to obtain complete and accurate data that can be used to facilitate all areas of engineering: design, pre-construction, construction, materials and project management. The unit will provide a high level of engineering system support determining business requirements and rules governing differential access according to department and customer needs. This position is to support the Units engineering systems as a System Support Specialist. The position analyses and supports applications within the Engineering Applications Unit. This position provides technical assistance and training to employees and contractors. The position analyzes services and trends, facilitates user requests and responses, and collaborates with the Client office for areas of access control and/or system issue resolution. The primary purpose for this position is to fulfill obligations regarding technical user support and assistance. Provide assistance to the engineering staff and contractors in support of system engagement and use. Perform Tier II level (first contact: emails, answering calls, in-person, etc.) of end user support regarding system issues and tracking to resolution and determining root cause analysis. Provide daily help desk services (application entry, routine service tasks) regarding the supported systems for user operations. Perform daily user management monitoring and maintenance activities. Take ownership of issues and requests that come in through by triaging, prioritizing, and assigning tasks to ensure timely resolution and escalate depending on need by coordinating/communicating with Client. Assist system users who do not understand how to input or interpret data entry. Research user questions and issues to effectively prioritize and escalate as required. Troubleshoot system issues and workflow requirements of complex application systems. Assist in the recommended modifications of systems to meet the needs of end users. Investigate system problems and identify options for resolution by researching requirements, reviewing training protocols and information gathering from SMEs. Independently investigate system problems to determine cause (i.e., hardware, software, user error, lack of training, need for clarity in program guidance, etc.) and use reasoning and judgement to evaluate options, develop and implement solutions that meet standards and criteria. Select the most appropriate plan of action to resolve end user needs. Provide outstanding customer service and problem solving skills. Effectively interact with technical and non-technical staff at all organizational levels. Demonstrate ability to work successfully with a diverse group of customers. Understand business functions related to the supported applications. Maintain a current knowledge of relevant technology as assigned. Maintain excellent communication with all levels of management, be responsive to customers, and provide appropriate training and cross training to other team members. Perform user onboarding/offboarding for engineering applications Coordinate the creation/deletion and management of user credentials with Client for supported systems. Coordinate associated system role based access.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 102021 while calling.   Other jobs in CO: Denver (5), Fort Collins (1),    Tier 2 Support job openings in other states Jobs List PR103427-R12004 Customer Support Analyst B. Inter -SP Create date: 13-Oct-2022 Link: https://service.ariba.com/Supplier.aw/ad/collabReqDetail?requestDocId=30000000000000001020136520&anp=Ariba&community=3 Note: FDOT is accepting ONE (1) candidate submission per vendor for this Vacant position. Exhibit F: Resume Self - Certification form must be signed by the candidate Submission Deadline: 10/24/2022 .... (This job is for - job Jobs in FL Tampa Analyst - (in Tampa, FL)) PR55915-R4934 Job 2210 Customer Support Analyst B. Inter -SP Create date: 12-Aug-2022 Bid URL: https://service.ariba.com/Supplier.aw/ad/collabReqDetail?requestDocId=30000000000000000996052147&anp=Ariba&community=3 Note: FDOT is accepting ONE (1) candidate submission per vendor for this Vacant position. Exhibit F: Resume Self - Certification Form must be signed by the candidate Submission Deadline: 8/23/202.... (This job is for - job Jobs in FL Tampa Analyst - (in Tampa, FL)) PR37105-R2290 Customer Support Analyst B. Intermediate -SP Create date: 22-Jul-2022 Bid URL: https://service.ariba.com/Supplier.aw/ad/collabReqDetail?requestDocId=30000000000000000987697971&anp=Ariba&community=3 Note: FDOT is accepting ONE (1) candidate submission per vendor for this Vacant position. Exhibit F - Resume Self-Certification Form must be signed by the candidate. Submission Deadline: 8/5/2022.... (This job is for - job Jobs in FL Miami Analyst - (in Miami, FL)) PR22864-R197 Job 2210 Customer Support Analyst B. Inter -SP Create date: 18-Jul-2022 Bid URL: Note: FDOT is accepting ONE (1) candidate submission per vendor for this Vacant position. Exhibit F: Resume Self - Certification Form must be signed by the candidate Submission Deadline: 7/20/2022 5 pm EST Start Date: 8/1/2022 End Date : 6/30/2023 Client: Florida Department of Transportatio.... (This job is for - job Jobs in FL Tampa Analyst - (in Tampa, FL)) DOC - System Administrator SA1 A4 SC1 (676804) Create date: 19-May-2022 Start Date : 03/07/2022 End Date : 06/30/2022 Submission Deadline : 05/20/2022 Client Info : DOC Description : Role Description: • Manage expectations at all levels: customers/end users, executive sponsors. • Ensure quality standards are followed. .... (This job is for - job Jobs in PA Northumberland Administrator - (in Northumberland, PA))     (Analyst: Tier 2 Support, Services, Management Methodologies, SMEs in Denver, CO)

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