Services Case Management Written And Verbal Communication Skills Interpret Data Fed   Requirement id 120792 Job title Developer Job location in Raleigh, NC Skills required Government Experience, CSM Certification, Services, Case Management Written And Verbal Commu Open Date 09-Dec-2021 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Developer: Government Experience, CSM Certification, Services, Case Management Written And Verbal Commu Start Date :01/3/2022 End Date :12/30/2022 Submison Deadline :12/10/2021 Client Info: NCDIT Note : * Agency Interview Type: Either Webcam Interview or In Person Description : ServiceNow Administrator/Developer position is housed in the NCDIT. This role provides support for the states use of its CSM system (ServiceNow) and NCDITs use of best practices supporting users needs while working with a team of ServiceNow professionals. This position will work in a matrix reporting environment and be required to manage multiple work streams, possibly supporting several initiatives simultaneously. This role reports to the NCDIT ServiceNow platform owner. Duties and Responsibilities: • Administer the ServiceNow platform across the Customer Service Management application • Perform any necessary enhancements, upgrades, or maintenance on the platform • Adhere to the best practices and standards on the ServiceNow platform as defined by agency process and FedRAMP compliance • Handle all enhancement requests and develop on CSM application used on the platform • Work with developers on the next stage processes for the platform • Be able to gather business requirements, analyze, and translate into technical documentation and development • Monitor application performance and analyze code • Adhere to advancements and changes on the ServiceNow platform and lever them to provide business solutions • Establishing user journeys and creating the user stories to support the design and configuration of Customer Service Management • Supporting the iterative configuration of the CSM application, engage stakeholders to conduct reviews through joint design sessions • Proactively researching and suggesting enhancements to existing engagements • Develop and implement fixes for bugs and issues found in ServiceNow production for Customer Service Management • Perform system/workflow enhancements and script changes in ServiceNow to enable changing/evolving business practices. • Execute data mapping and bulk data imports/updates when necessary Minimum Qualifications: • Bachelors degree in Computer Science, Information Systems, or a related field • 3-5 years of experience in CSM technology, specifically supporting the processes and administration of ServiceNow • Experience designing and deploying web-based end user self-service portals • Knowledge of and experience with web technologies, including JavaScript, HTML, XML and Web Services • Experience with ServiceNow forms, fields, views, lists, UI policy and actions, and client and server scripts • Experience integrating ServiceNow with other tools and services; monitoring, alerting and federated sources of CI data Preferred Qualifications: • Experience working in the governmental sector (local, state, or federal) • Experience successfully implementing the ServiceNow CSM application and processes leveraging the CSM framework • Experience performing continuous improvement initiatives for processes and services • Strong knowledge and familiarity with CSM processes • Excellent verbal and written communication skills; ability to communicate clean, organized, and thorough information and data appropriate for intended audience • Ability to develop insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those results; produce unambiguous, comprehensive, and accurate interpretations • Ability to obtain a security clearance with FedRAMP administration standards Knowledge, Skills, Abilities and Competencies: • Decision Quality • Problem Solving • Directing Others • Hiring and Staffing • Drive for Results • Organizational Agility • Building Effective Teams • Motivating   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 120792 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3), Government Experience job openings in Raleigh, NC Jobs List NCDIT - ServiceNow Administrator/Developer (668735) Create date: 10-Dec-2021 Start Date :01/3/2022 End Date :12/30/2022 Submison Deadline :12/10/2021 Client Info: NCDIT Note : * Agency Interview Type: Either Webcam Interview or In Person Description : ServiceNow Administrator/Developer position is housed in the NCDIT. This role pro.... (This job is for - ITSM Jobs in NC Raleigh Developer - (in Raleigh, NC))    Government Experience job openings in other states Jobs List IT Sourcing Consultant 2 -131223 Create date: 31-May-2024 Bid Limit Per Vendor : 1 Start date : 06/24/2024 End Date : 09/30/2024 Submission deadline : 6/5/24 at 10am EST. 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