SharePoint Active Directory GPO Remote Support Networking Analyst (Jobs in Richm   Requirement id 138073 Job title Analyst Job location in Richmond, VA Skills required Windows 10, SHARE POINT, Ms Office 2016, Active Directory GPO Remote Support Netw Open Date 15-Dec-2022 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Windows 10, SHARE POINT, Ms Office 2016, Active Directory GPO Remote Support Netw Start date : 01/03/2023 End Date : 06/30/2023 Submission deadline : 12/20/2022 Client Info : VDOT Note : * local candidates strongly preferred * interviews will be conducted ONSITE, NO exceptions * candidates MUST be able to work ONSITE 100% Description : --------------------------------------------- VDOT is seeking a local candidate for an on-site technical support position. The ideal candidate will have experience supporting Windows desktop users in an enterprise environment. This position will renew on July 1, 2022 for FY23. DUTIES AND RESPONSIBILITIES: •Manages and monitors customer IT issues using helpdesk tools – KSE, Ivanti, and SharePoint. Support over the phone, in person, and using remote control •Acts as a liaison between VDOT and VITA/SAIC to ensure the delivery of high performance IT support services •Works directly with customers to assist in managing and fixing software and application issues on desktops, laptops, tablets, mobile devices and printers •Provides management with recommendations for systems and process improvements •Troubleshoots software and hardware problems and enhances the level of direct services to field staff •Installs, maintains, and assists in testing and upgrading of new and existing hardware and software •Provides advanced problem management, troubleshooting, root cause analysis and escalations to resolve customer problems •Creates job aids for internal VDOT staff to enhance the use of infrastructure such as SharePoint, Gmail, and Office products REQUIRED EXPERIENCE & SKILLS: •Strong customer service skills with a Customer First attitude •Extensive skills and experience in desktop products including but not limited to Windows 10/11, SharePoint, Gmail, and MS Office 2016/O365 •Ability to utilize troubleshooting tools and skills in managing and administering desktops, laptops, and wireless devices •Excellent research and investigative skills •Extensive knowledge and experience in Active Directory, GPOs, remote support tools, basic networking •Experience in working with help request tracking and reporting tools •Knowledge of IT concepts and trends and new technologies •Ability to troubleshoot hardware and software issues, and communicate solutions to customers both in the Central Office and in the field •Ability to communicate effectively orally and in writing with individuals and groups •Basic understanding and knowledge of software packaging and deployment (preferably using Ivanti End Point Manager, previously LANDESK Management Suite)   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 138073 while calling.   Other jobs in VA: Alexandria (1), Ashburn (3), Cardinal (1), Charllottesville (1), Charlottesville (6), Chesapeake (2), Chester (2), Dulles (3), Fredericksburg (1), Fremont (1), Glen Allen (2), Reston (4), Richmond (45), Roanoke (14), Virginia Beach (14), Windows 10 job openings in Richmond, VA Jobs List VDOT AV/Desktop Tech Support Analyst 4 (723764) Create date: 01-Dec-2023 Hybrid Start date :11/20/2023 End Date :06/30/2024 Submission deadline : 12/5/2023 Client Info : VDOT Description : ------------------------------------------------------ *candidate will be required to work some ONSITE daily M-F 8-5pm, NO exceptions *local Richmond, VA candidates.... 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