Software Peripheral Hardware Support Configuration Migrating Data And User Profiles   Requirement id 117718 Job title Expert Job location in Durham County, NC Skills required Service Now Administrator, Computer Hardware, Software, Peripheral Hardware Support Configuratio Open Date 06-Jul-2021 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Expert: Service Now Administrator, Computer Hardware, Software, Peripheral Hardware Support Configuratio Start Date :07/12/2021 End Date :07/12/2022 Submission Deadline :07/12/2021 Client Info : NCDOT Note : * Agency Interview Type: Either Webcam Interview or In Person Description : This person is required to sit on site. It is seeking an Expert Specialist resource for a 12-month engagement to work with the Client Services Team. Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success. Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. Communicates status of progress to the customer. Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system. Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems. Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Installs and images new computers and loads appropriate software for customers. Deploys new business applications as needed. Installs local and network printers and other peripherals and configuration of same. Responsible for user data and migration of profiles as computers are replaced. Stays abreast of current technology in a changing environment. Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems. Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success. Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.). Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications. Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions. Project Management - Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management. Develop and maintain appropriate documentation for all responsible areas - This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually. System Security - It is the responsibility of all Technical Services Staff to be aware of DOT and ITS security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved. This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 117718 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3),    Service Now Administrator job openings in other states Jobs List DAS Telecom Engineer 2 (731976) Create date: 02-May-2024 No of Submissions : 3 Start date : 04/01/2024 End date : 06/30/2025 Submission deadline : 05/08/2024 Client info : DAS Description : Provides maintenance and documentation support to information system users and/or IT specialists (e.g., e.... (This job is for - Help Desk Jobs in OH Columbus Engineer - (in Columbus, OH)) Call Center - IT Help Desk - 62650 Create date: 26-Apr-2024 No of Submissions : 1 Start date : 05/20/2024 End date : 11/20/2024 Submission deadline : 05/06/2024 Client info : Jefferson County Note : * Position Location : On Site Description : Full-time professional work e.... (This job is for - job Jobs in CO Golden Consultant - (in Golden, CO)) System Administrator 3 - 112055 - SP Create date: 01-Dec-2022 start date:2/8/2022 End date:09/30/2022 submission deadline:12/7/22 at 4:00PM CST. client info :ITS Note: * Interview Process: Teams Virtual Interviews * 100% Remote. Out of State candidates welcome Description: Top Sk.... (This job is for - ITIL ITSM Jobs in ND Bismark Administrator - (in Bismark, ND)) GTA Sr ServiceNow Configuration Specialist (698180) Create date: 30-Nov-2022 start date : 12/05/2022 End date : 06/05/2024 submission deadline : 12/05/2022 client info : GTA Note : * Hybrid * Either Web Cam or In Person Description : They will work with clients and team members to understan.... (This job is for - Web Services Jobs in GA Atlanta Specialist - (in Atlanta, GA)) SAN Administrator 3 - 111561 - SP Create date: 18-Nov-2022 start date: 01/02/2023 End date: 12 Months from projected start date submission deadline: 11/28 at 4:00 PM CST. client info : ITS Note : * Position is 100% remote Description: Top Skills & Years of Experience: .... (This job is for - GRC Jobs in ND Bismark Administrator - (in Bismark, ND))    Service Now Administrator job openings in NC Jobs List NCDIT - Technical Specialist- Junior (749811) Create date: 21-Oct-2024 No of Submissions : 2 Start date : 11/04/2024 End Date : 05/30/2025 Submission deadline : 10/23/2024 Client Info : NCDIT Note: * Agency Interview Type : Webcam Interview Only * Remote Description : This is a request for a contractor with specific ski.... (This job is for - SDLC Jobs in NC Raleigh Specialist - (in Raleigh, NC)) NCDOT - Technical Specialist- Junior (735849) Create date: 09-May-2024 No of Submissions : 2 Start date : 06/29/2024 End date : 07/18/2025 Submission deadline : 05/13/2024 Client info :NCDOT Note : * Remote * DOT WILL NOT ship their equipment. Candidate will be required to use his/her own equipment until he/she is working onsite full time..... (This job is for - job Jobs in NC Raleigh Consultant - (in Raleigh, NC)) NCDHHS Data Governance Technical Specialist (684934) Create date: 22-Jun-2022 Start Date :06/20/2022 End Date :06/19/2023 Submission Deadline :06/27/2022 Client Info :NCDHHS Description : • Monitors Service Now requests and workflows • Track open data-related ServiceNow tickets and work with Data Office and ITD staff to prioritize • Oversee data permissions and.... (This job is for - Metadata Jobs in NC Raleigh Specialist - (in Raleigh, NC)) (Expert: Service Now Administrator, Computer Hardware, Software, Peripheral Hardware Support Configuratio in Durham County, NC)

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