Software Call Tracking Expert (Jobs in Raleigh, NC)   Requirement id 134760 Job title Expert Job location in Raleigh, NC Skills required Computer Hardware, Mobile Device Management, Software, Call Tracking Open Date 27-Jun-2022 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Expert: Computer Hardware, Mobile Device Management, Software, Call Tracking Start Date : 07/11/2022 End Date : 07/11/2023 Submission Deadline : 07/04/2022 Client Info : NCDOT Description : The NCDIT-Transportation organization is seeking a desktop support Expert/Specialist resource for a 12-month engagement to work with our Client Services Team. **TRAVEL REQUIRED** ***THIS POSITION IS ONSITE IN RALEIGH, NC. Client Services analysts use technical expertise, with understanding of business and user needs, to evaluate IT related incidents and service desk tickets in order to appropriately prioritize and provide appropriate solutions. A Client Services analyst will promote positive customer relationships and mentors teammates to ensure client satisfaction and organizational success. Client Services takes ownership of customer problems and works with a sense of urgency to resolve these incidents and problems. An analyst will communicate status and progress to the customers in a timely professional manner. All analysts will also provide updates on work progress to Customer Support Specialists and the Service Desk using the call tracking system. A qualified candidate will possess significant technical knowledge and serves as a team member with other analysts to help solve complex problems. Skills include proficiencies with different types of computer hardware, software, peripherals and components, networking protocols and communications. A qualified analyst will know how to image new computers and install the appropriate software for customers. The analyst must know how to install local and network printers along with other peripherals such as scanners. An analyst will be responsible for migrating and protecting user data and profiles as computers are replaced. A candidate should be able to show how they stay abreast of current technologies to better the end users working environment. A Client Services analyst can identify emerging trends relating to issues and problems, then researches and makes suggestions of solutions to solve current and prevent future problems. Client Services analysts communicate with Data Center Operations when modifying user data storage, DHCP reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.). The CS analyst will collaborate with application development teams to identify application issues at the customer level and provide technical detail for development teams to accurately identify problems within applications and provide solutions. Also, a CS analyst will work with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions. Project Management: Qualified candidates will have the skill to lead projects that require directing the work of others with some latitude on actions or decisions. The candidate should be able to lead team efforts, at the direction of the local Client Services supervisor and/or other management. Documentation: This position participates in creating and maintaining documentation of processes and procedures for all areas this position is responsible for (i.e. – software installs, profile transfers, PC replacements). This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). System Security: It is the responsibility of all Client Services staff to be aware of DOT and DIT security policies, as well as the security issues directly affecting the systems and technology for which this position is responsible. This position is responsible for implementing and maintaining the requirements of the IT Security Office and protect   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 134760 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3), Computer Hardware job openings in Raleigh, NC Jobs List NCDOT - Specialist- Expert (747185) Create date: 17-Sep-2024 No of Submissions : 2 Start date : 09/30/2024 End Date : 12/20/2024 Submission deadline : 09/23/2024 Client Info : NCDOT Note: * Agency Interview Type : Either Webcam Interview or In Person * Onsite Description : The NCDIT-Transportation is seeking a.... (This job is for - job Jobs in NC Raleigh Specialist - (in Raleigh, NC)) NCDOT - Specialist- Expert (724507) Create date: 20-Nov-2023 Onsite Start date :12/18/2023 End Date :12/17/2024 Submission deadline :11/21/2023 Client Info : NCDOT Description : ------------------------------------------------------ This person is required to sit on-site. The NCDIT-Transportation is seeking an Expert Specialist resou.... (This job is for - Migration Jobs in NC Raleigh Expert - (in Raleigh, NC)) NCDOT - Desktop Support Specialist- Expert (722438) Create date: 10-Oct-2023 Onsite start date :10/23/2023 End date :05/03/2024 submission deadline :10/16/2023 client info :NCDOT Description : Customer Desktop Support - Uses technical expertise and understanding of business needs to evaluate assigned IT inciden.... (This job is for - Protocols Peripherals Jobs in NC Raleigh Expert - (in Raleigh, NC)) NCDOT - Specialist- Expert (710129) Create date: 02-May-2023 Onsite Start date :05/08/2023 End Date :06/23/2023 Submission deadline :05/05/2023 Client Info :NCDOT Description : ***The candidate will work on-site in Raleigh and travel to statewide DOT offices. The NCDIT-Transportation is seeking an Expert Specialist resource for an engage.... (This job is for - Software Jobs in NC Raleigh Specialist - (in Raleigh, NC)) NCDOT - Specialist- Expert (705277) Create date: 01-Mar-2023 Start date : 03/13/2023 End Date : 03/13/2024 Submission deadline : 03/07/2023 Client Info : NCDOT Note : * Onsite * Either Webcam Interview or In Person Description : ------------------------------------------------------ The NCDIT-Transportation is seekin.... (This job is for - job Jobs in NC Raleigh Specialist - (in Raleigh, NC))    Computer Hardware job openings in other states Jobs List Technician I - 111116 - SP Create date: 02-Nov-2022 start date: 11/28/2022 End date: 6 Months from projected start date submission deadline: 11/9/22 at 4:00PM CST. client info : Supreme Court Note : * Interview Process: 1-hour in-person interview in Madison, WI * Duration of the Contract: 6 months with potential for extension..... (This job is for - job Jobs in WI Milwaukee TechLead - (in Milwaukee, WI)) GA DBHDD IT Support Specialist 1 (694091) Create date: 27-Sep-2022 Start date :10/10/2022 End Date :06/30/2023 Submission deadline :10/03/2022 Client Info :DBHDD OITSD Description : * MUST BE LOCAL TO METRO ATLANTA AREA* *Onsite REQUIRED from day 1* The Georgia Department of Behavioral Health and Developmental Disabilities (DBHDD) is the state .... (This job is for - job Jobs in GA Atlanta Specialist - (in Atlanta, GA)) GA DBHDD IT Support Specialist 1 (677480) Create date: 07-Mar-2022 Start Date :03/28/2022 End Date :06/30/2022 Submission Deadline: :03/11/2022 Client Info: DBHDD OITSD Note : * Agency Interview Type: Web Cam Interview Only Description: * MUST BE LOCAL TO METRO ATLANTA AREA* The Georgia Department .... (This job is for - job Jobs in GA Atlanta Specialist - (in Atlanta, GA)) GCRTA - Help Desk Analyst 2 / HDA2 (677263) Create date: 02-Mar-2022 Start Date :04/4/2022 End Date :06/30/2022 Submission Deadline: :03/11/2022 Client Info: GCRTA Description: This position will remain open for submittals until it is filled. I will be shortlisting resumes on a daily basis. Please do not submit any candidates th.... (This job is for - Installation Jobs in OH Cleveland Analyst - (in Cleveland, OH)) Service Desk 1/SD1 - 84543 - SP Create date: 23-Apr-2021 start date:5/3/2021 End date:06/30/2021 submission deadline:4/28/21 at 10amEST client info : Children Services Note: * Local Candidates ONLY Description: Top Technical Skills: a.Basic Desktop Information .... (This job is for - IPad Jobs in OH Columbus Analyst - (in Columbus, OH))    Computer Hardware job openings in NC Jobs List NCDOT - Specialist- Expert (711154) Create date: 17-May-2023 Start date :05/22/2023 End Date :04/26/2024 Submission deadline :05/23/2023 Client Info :NCDOT Description : ------------------------------------------------------ **The position will require onsite work. The manager will allow the candidate to work remotely as much as possible, but field work w.... (This job is for - job Jobs in NC RockyMount Expert - (in ROCKY MOUNT, NC)) NCDOT - Specialist- Expert (703345) Create date: 01-Feb-2023 Hybrid Start date :02/06/2023 End Date :02/06/2024 Submission deadline :02/07/2023 Client Info :NCDOT Description : --------------------------------------------- **The position will require onsite work. The manager will allow the candidate to work remotely as much as possible, but fie.... (This job is for - job Jobs in NC RockyMount Expert - (in ROCKY MOUNT, NC)) NCDOT - Specialist- Expert (701804) Create date: 31-Jan-2023 Start Date : 01/23/2023 End Date : 01/23/2024 Submission Deadline : 02/03/2023 Client Info : NCDOT Note: * Either Webcam Interview or In Person Description : ***This is an onsite position! This request is for a Desktop Support Specialist.... (This job is for - job Jobs in NC Greensboro Specialist - (in Greensboro, NC)) NCDOT - Specialist- Expert (694776) Create date: 13-Oct-2022 Start date :10/17/2022 End Date :10/17/2023 Submission deadline :10/18/2022 Client Info :NCDOT Description : ***This is a hybrid position. The candidate will need to be able to get onsite regularly in Shelby, NC. The NCDIT-Transportation is seeking an Expert Specialist resource.... (This job is for - Communication Jobs in NC MarionStreetShelby Expert - (in Marion Street Shelby, NC)) NCDOT - Specialist- Expert (694777) Create date: 13-Oct-2022 Start date :10/17/2022 End Date :10/17/2023 Submission deadline :10/18/2022 Client Info :NCDOT Description : ***This is a hybrid position. The candidate will need to be able to get onsite regularly in Rocky Mount, NC. The NCDIT-Transportation is seeking an Expert Specialist resource .... (This job is for - Communication Jobs in NC RockyMount Expert - (in ROCKY MOUNT, NC)) (Expert: Computer Hardware, Mobile Device Management, Software, Call Tracking in Raleigh, NC)

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