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Splunk ITIL System Engineering Industry Experience Manager
(Jobs in Pittsburgh, P
 
Requirement id 97418
Job title Manager
Job location in Pittsburgh, PA
Skills required Splunk, ITIL, Active Directory, System Engineering Industry Experience
Open Date 06-Sep-2019
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type Face to Face interview
   Email Recruiter: coolsoft
Job Description Manager: Splunk, ITIL, Active Directory, System Engineering Industry Experience

Candidate must be our W2 Employee

Description:

our clients here in the Pittsburgh area. This position will assist with Service Operation in our clients Critical Infrastructure Services Group and work to shape the entire lifecycle of the their Production Support teams in support of highly virtualized environments. Key responsibilities of this position include:

Proactively identifying opportunities for improvement, and jointly lead these initiatives to completion
Track, monitor, and improve service availability uptime metrics.
Own the responsibility for the overall health and welfare of their assigned area of application or technology services.
Orchestrate the tracking and monitoring of availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning of their assigned application or technology application services.
Engage the respective teams in establishing and developing a service based operating model
Development of best practices for capacity planning, proactive monitoring, and performance optimization efforts
Champion operational process and enforce structure, including documentation, training and runbooks, escalations, RCAs and post-motems to ensure systems are well understood and work smoothly, and recover gracefully in case of unexpected failure.
Set an example to challenge other teams to improve operational visibility, advocacy and communication.
Identify areas of improvement and collaborate across teams on architecture changes.
Manage deployment - optimize, monitor, and enhance content and delivery pipelines to enable development teams to release quickly and often.
Improve custom and enterprise tools and services supporting internal platforms and initiatives.
Lead day-to-day activities in support of the health and welfare of the production environment
Mentor our teams in support of a cohesive, high-performing, strategic unit - through hands-on execution.
Set and measure critical engineering KPIs to achieve performance targets.
Enforce a mindset of automating as much as possible to ensure scalability and repeatability of operational processes.

Qualification and skills:

9+ years relevant industry experience working on regulated, high-volume, high-availability infrastructure/applications.
Engaged technologist with a passion for experimentation and innovation with ideal background spanning Systems Engineering/Administration, DevOps, Software Engineering.
4+ years of experience, building best practices for technology operations teams
Data and process oriented individual, experienced with monitoring/data aggregation tools and platforms such as Tableau, Splunk and other data aggregation and analytics tools.
Strong technology management fundamentals and a solid working knowledge of modern, agile software development principles, and microservice architectures.
Highly skilled at optimizing enterprise orchestration and automation practices.

Additional Notes:

1 year contract position
Financial experience preferred
Degree required/type:
Preferred but not required. Bachelors in Information Technology and Information Systems or Bachelors in Computer Science - Degree preferred but not required.
Top 3 skills:
Experienced with monitoring/data aggregation tools, ITIL, DevOps
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 97418 while calling.
 
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