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Supervision Support REST JSON Leadership Skills Manager
(Jobs in Atlanta, GA)
 
Requirement id 142689
Job title Manager
Job location in Atlanta, GA
Skills required Supervision, Support, Lead .NET Development, REST JSON Leadership Skills
Open Date 08-Aug-2023
Close Date
Job type Contract
Duration 10 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Manager: Supervision, Support, Lead .NET Development, REST JSON Leadership Skills

Job Title: GDOT IT Apps Team Lead/Manager – Custom Applications Operations Team (717061)

Hybrid

Start date : 09/04/2023

End Date : 06/30/2024

Submission deadline : 08/23/2023

Client Info : GDOT - IT App

Description :

Job Summary:
Under limited supervision, ensure the Georgia Department of Transportations (GDOT) applications operate effectively and efficiently.

The successful candidate will be responsible for managing, guiding, and instructing the day-to-day operations of the staff. Ensures stated services and efficiency goals are met. Serves as a high-level subject matter expert, providing authoritative guidance for professional staff and supporting the software life cycle for the agencys applications, emphasizing activities and task prioritization.

The Team Leader/Manager will manage the Custom Application Operations Team, which supports all in-house custom applications (40+) developed in .NET technologies. This position will manage a team of 8-10 software engineers (tier 2) and support specialists (tier 1) responsible for the support of GDOT applications.

Job position expectations: hybrid availability (remote and onsite) to receive equipment onsite; to support team members onsite when hiring new resources and providing equipment; in-person meetings with vendors; and open house for projects and on-demand requests to be onsite.

Candidate must possess a strong technical background to assist staff in troubleshooting issues and making decisions based on knowledge and information presented by staff to fix existing issues with the application, experience with high volume support of applications, and manage staff work log and assignments.

Responsibilities:
• Lead and manage a team of IT consultants/staff by providing guidance, support, and training as needed.
• Monitor and analyze the performance of the IT team, ensuring that support requests are handled efficiently and effectively.
• Develop and implement best practices to ensure our IT enterprise applications are supportable and maintainable.
• Ensure that customer SLAs are met on a daily, monthly basis
• Evaluate and recommend software solutions to improve the ability to support GDOTs IT enterprise applications.
• Work with other teams and offices to ensure that the IT support team is providing the necessary support to meet the needs of GDOT.
• Coordinate and troubleshoot technical issues and guide the IT team in resolving complex technical problems.
• Interview candidates and hire qualified individuals to fill open roles within the department
• Generates daily, weekly, and monthly reports requested by both internal and external clients and GDOT IT Management
• Develops and mentor staff to a high level of competency
• Handles issues of a highly technical nature and challenging calls from clients
• Participates in defining key performance indicators (KPIs) to evaluate the efficiency and effectiveness of the function and process. Continually monitor KPI performance and identify improvement opportunities, ensuring groups resolve tickets.
• Monitors staff performance and schedule adherence to improve efficiencies, identify training opportunities, and ensure proper coverage.
• Remains current on internal procedures and external client requirements


Minimum Qualifications
• Bachelors degree in Computer Science and Information Technology or a related field
• Technical certifications preferred.
• Five (5+) years of experience as a Technical lead.NET developer
• Five (5+) years of experience in an IT management role, IT Supervisor role, IT technical lead role
• Two (2+) years of experience in a Project management role (This is not for a project manager role; it is a role for a manager/technical lead; however, knowledge of projects/portfo
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 142689 while calling.
 
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(Manager: Supervision, Support, Lead .NET Development, REST JSON Leadership Skills in Atlanta, GA)
     
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