Support Microsoft Active Directory Documentation Skills Office Suite Microsoft SCCM   Requirement id 118338 Job title Consultant Job location in Milwaukee, WI Skills required Support, Microsoft Active Directory, Microsoft Products, Documentation Skills Office Suite Micros Open Date 04-Aug-2021 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Support, Microsoft Active Directory, Microsoft Products, Documentation Skills Office Suite Micros start date:8/16/2021 End date:6 Months from projected start date submission deadline:August 9th at 4:00pm CST client info: Milwaukee County Note: * Interview Process: Microsoft Teams * Duration: 6 Months (Full time seasonal position) * Local candidates or willing to relocate at the candidates expense. Please see additional details below as this position will require onsite and weekend work. Description: The Desktop Support Point Of Sale Technician serves as the first point of contact for IT related support, providing tier 1 and 2 client support for all technical issues relating to hardware, software, printing, connectivity, mobile technology, Point of Sale Technology, and user set up and authorization, working all requests, incidents and problems through to resolution. A critical role of the Desktop Point of Sale Technician will strive to provide the best possible end user computing experience for all MC employees. The Desktop Support Point of Sale Technician will be hands on with maintaining a Point of Sale infrastructure while also assisting in printer setup and maintenance, peripheral hardware support and maintenance and user account maintenance. This role is committed to addressing recurring issues through consistent ITIL practices. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Provide daily support for PC hardware and software, including: Windows 10, Office 365 and other departmental and enterprise applications. • Participate in installing, configuring, and maintaining computer operating systems and images. • Install and troubleshoot peripherals for users. • Aid in troubleshooting smartphones and other related ad hoc devices. • Ability to work outside of normal business hours to meet customer demand. (Nights & Weekends) • Asks appropriate probing questions to gather relevant information to aid in resolution of request. • Documents, tracks and monitors client incidents and requests in ticketing system to ensure timely and accurate resolution. • Sets client expectations when opening and assigning tickets and ensures all request/services are executed on time in accordance with service level agreements with the business. • Prioritizes and escalates support incidents and requests based on business impact and documented guidelines. • Makes recommendations to better assist end users and improve the overall efficiency of daily operating procedures. • Acquires and maintains current knowledge of core hardware standards and applications, as well as new technologies/applications being introduced in order to provide technically accurate solutions to clients. • Assists in special projects as needed. • Assist the Milwaukee County Zoo in day by day Point of Sale operation to ensure smooth business operations. COMPUTER SKILLS: • Workstation, printer and peripheral maintenance and support skills. • General understanding of Client/Server environment. • Familiaritywith Microsoft Active Directory. • Solid understanding of Microsoft products including Windows operating systems and the Office suite of applications. • Demonstrate analytical approach to problem resolution. • Excellent documentation skills • Familiarity with Microsoft SCCM imaging software • Basic understanding of what a Point of Sale is and how it functions on a fundamental level. QUALIFICATIONS: • Ability to understand basic business practices. • Ability to manage working in a high stress environment. • Take ownership for work and initiative for requests, incidents and problems. • IT Professionalism in all aspects of the position. • Outstanding customer service skills and attitude. • Ability to prioritize projects and customer requests. • Able to work   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 118338 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2),    Support job openings in other states Jobs List LI- Product Specialist PS5 A5 SC1 (750483) Create date: 29-Oct-2024 Max Submittals by Vendor : 2 Start date : 11/11/2024 End Date : 06/30/2025 Submission deadline : 11/03/2024 Client Info : L&I Description : ------------------------------------------------------ This position is responsible for providing technical desktop support services in problem.... 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