Support Documentation Adaptability Attention To Detail Organizational Skills Troubl   Requirement id 111265 Job title Consultant Job location in Dauphin County, PA Skills required Excellent Oral And Written Communication Skills, Phone Line Services, Support, Documentation Adaptability Attention To Open Date 30-Oct-2020 Close Date Job type Contract Duration 1 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Excellent Oral And Written Communication Skills, Phone Line Services, Support, Documentation Adaptability Attention To Start Date : 11/30/2020 End Date : 12/31/2020 Submission Deadline : 11/11/2020 Client Info : PennDOT Note: * This requisition requires onsite in-person first round interviews only. * Client seeks only local candidates within the immediate Harrisburg, PA Metro Area. * Client has emphasized resumes must be authentic, not fabricated or largely plagiarized from various sources on the internet. * The existing PO for this req goes through 12/31/20. The PO should get extended later this calendar year to at minimum 6/30/21. * Do not resubmit candidates from previously released req #s 607948 and 615447. Description: The PM Network Operator will provide first line technical support to employees and business partners calling the Infrastructure and Economic Development (IED) Delivery Centers IT Service Desk outside of regular business hours. The work schedule is 5:30 PM - 5:30 AM Friday, Saturday & Sunday with Monday – Thursday off each week. The predecessor would typically work 36.5 hours per week. This position requires a technical individual with a customer-service-minded approach to dealing with others. The individual will work closely with the PM Engineers, but must also be able to work independently, multitask by prioritizing and managing their own workload, and able to ensure prompt service and end-user issue resolution. The PM Network Operator provides Service Desk Level 1 Support by performing the skills listed below. Role Description: End-user Support • Provides technical assistance, support, and advice to technical and non-technical end-users calling for support of their IT hardware or software assets or needs. • Creates and escalates Remedy trouble tickets to PM Engineers, tier two ITSD staff, and/or third-party service providers to ensure the quick resolution of IT issues. • Works with PM Engineers, IED staff and contracted personnel, and/or third-party providers as needed. • Researches and updates reference publications and diagnostic aids to seek information necessary to resolve end-user issues as needed. • Follows IT Service Desk procedures and Network Operator run books and makes recommendations when improvements are needed. • Promptly and properly escalates high priority issues. Monitoring & Maintenance • Actively monitors the status of the IED network and attached assets using established tools and promptly initiates appropriate actions. • Actively monitors logs to ensure the successful completion of scheduled tasks. • Actively monitors the Remedy ticket queue. • Responds to outages and system failures using established escalation processes. • Monitors the network operator inbox for any event messages and initiates action as needed. • Monitors Server Farm building access. • Proactively identifies and resolves problems. Communication • Acts as the primary information technology contact for all IED employees and business partners outside of regular business hours. • Monitors the developer hotline during coverage hours. • Issues network status updates using established procedures. • Follows quality standards and displays strong customer service skills. Routine Tasks • Participates in account administration, including password resets, restores, and account moves via established Enterprise systems and operating procedures. • Assists the daytime network operators with outstanding tasks. • Updates network operator documentation and run books. • Participates in disaster recovery. • Completes assigned tasks. Required Skills: • Possesses excellent communication skills; both written and spoken • Ability to be clearly understood and has excellent phone etiquette • Ability   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 111265 while calling.   Other jobs in PA: Dauphin (1), Dauphin County (3), Downingtown (2), Glen Milla (1), Harribsurg (1), Harrisburg (47), Horsham (6), Malvern (2), Pennsylvania (13), Phila (2), Philadelphia (16), Pittsburgh (1), Radnor (2), Reading (1), Sharon (3), WAYNE (1), West Cheste (1), West Chester (33), Excellent Oral And Written Communication Skills job openings in Dauphin County, PA Jobs List PASSHE - Emerging PJM4 (629031) Create date: 27-Apr-2020 Start Date :05/26/2017 End Date :12/31/2017 Submission Deadline :05/22/2017 Client Info: PASSHE Note: ***Interview wise, due to present times, this requisition requires at minimum an initial phone screen. The agencys preferred method of interview though is an initial Teams/Skype Interv.... (This job is for - job Jobs in PA DauphinCounty Consultant - (in Dauphin County, PA))    Excellent Oral And Written Communication Skills job openings in other states Jobs List Information Security Engineer Create date: 03-Nov-2020 Note: * On-site/Remote: On-site * Interview: Phone or video call; then in-person Requirements Years of work experience: 6 year(s) Responsibilities Title : Software Security Engineer Location : remote for now, but will be expected to work in the Aurora, CO, Philadelphia, PA.... (This job is for - job Jobs in CO Aurora Engineer - (in Aurora, CO)) Senior Nodejs Engineer - 20-01700 Create date: 30-Oct-2020 Requirements Minimum education: Bachelor Years of work experience: 5 year(s) Responsibilities Title: Senior Nodejs Engineer Location: Fremont, CA Duration: 6+ Month Contract to Hire Were looking for a passionate Nodejs Engineer to join our platform engineering .... 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(This job is for - job Jobs in NJ MercerCounty Specialist - (in Mercer County, NJ)) CyberSecurity Network Engineer Create date: 07-Oct-2020 Requirements Years of work experience: 1 year(s) Responsibilities 10 years of experience Experience with Cybersecurity Languages Must have English Native or bilingual proficiency (This job is for - Cybersecurity Jobs in CA Irving Engineer - (in Irving, CA)) Angular Lead Create date: 14-Sep-2020 On-site/Remote: Remote Requirements Minimum education: Bachelor Years of work experience: 9 year(s) Responsibilities Hands-on experience and knowledge on Angular 2 and above (preferred 6 & 7) Worked on life sciences / medical devices projects, regulated environment (FDA). .... (This job is for - job Jobs in MD Columbia TechLead - (in Columbia, MD))     (Consultant: Excellent Oral And Written Communication Skills, Phone Line Services, Support, Documentation Adaptability Attention To in Dauphin County, PA)

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