Troubleshoot Supervision Analyst (Jobs in Salem, OR)   Requirement id 147907 Job title Analyst Job location in Salem, OR Skills required Help Desk Analyst, Service Desk Support, Troubleshoot, Supervision Open Date 12-Jun-2024 Close Date Job type Contract Duration 18 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Help Desk Analyst, Service Desk Support, Troubleshoot, Supervision No of Submissions : 1 start date : 07/01/2024 End date :12/31/2025 submission deadline : 06/16/2024 client info : OYA Note: * Position Location: On Site * Candidate Must Be Local Description : The primary purpose of this position is to provide internal service desk support services. This includes the provisioning, setup, configuration, and continued administration and support of end-user technology such as desktop computers, laptops, mobile phones, peripherals, and software. This position is a customer service role, meaning that frequent user interaction is required to troubleshoot problems, provide support, and communicate about resolutions and timelines. Assists end-users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems, and performing troubleshooting activities. Documents, tracks, and monitors the problem to facilitate a timely resolution. Relies on established guidelines and instructions to perform daily job functions. Works under immediate supervision. Customer Assistance Provides level 1 and occasional level 2 user support for end-user technology (e.g., hardware, software, printers, file storage, information services, telephony equipment, and mobile devices) to support efficient and effective business functions. Receives and responds quickly to user or technology issues (e.g. user or team member reported technology problems, concerns, questions, requests) to deliver responsive technical support and communication. Requests additional information to ensure that problems are fully understood and that customers feel heard. Analyzes issues and, if possible, resolves matters immediately to meet customer needs. Thoroughly document issue details, troubleshooting steps are taken, and resolution is taken to build a technical support knowledge base, support reporting metrics, and allow issue follow-up. Independently manages workload and shares anticipated resolution timelines when additional work is required to ensure that issue follow-up occurs and that customers are informed. Identify likely next steps for resolution and route issues to appropriate team members when escalation (e.g., level 2 or 3 support, complaints) or transfer is required to facilitate seamless support transition. Contact hardware, software, and service vendors for troubleshooting, support, or warranty requests to address issues. Assists with technical training to ensure that agency staff are prepared for changes and can use tools effectively. Provides subject matter expertise, serving as a willing source of knowledge and a change champion. Diagnoses and troubleshoots technical and business process problems to resolve issues quickly. Operations Monitors end-user technology (e.g., hardware, software, printers, file storage, information services, telephony equipment, and mobile devices) to quickly address performance, security, or usability problems. Configures, installs, and maintains end-user technology to ensure that technology is current, secure, supported, licensed, and aligned to agency and enterprise technology standards and reference models. Assists in maintaining an inventory of all IT assets, including physical assets, licenses, and subscriptions, to support informed IT planning and decision-making. Construction Assists in developing user training material, job aids, and manuals to allow effective use and understanding of agency technology. Assists in developing and refining desktop installation processes and images to facilitate quick deployment of desktop systems and assure appropriate software license distribution. Researches a   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 147907 while calling.   Other jobs in OR: Orange (1), Portland (22), Salem (38), Tigard (3), Wilsonville (2),    Help Desk Analyst job openings in other states Jobs List AGO - Help Desk Analyst 3 (731903) Create date: 19-Mar-2024 start date :04/01/2024 End date :06/30/2024 submission deadline : 03/22/2024 client info :AGO Description : Performs basic workstation troubleshooting and maintenance by collection of informationto respond and or resolve routine tier 1 & 2 problem.... (This job is for - Troubleshooting Jobs in OH Columbus Analyst - (in Columbus, OH)) GA DDS - Level 1 IT Help Desk Analyst - (730829) Create date: 15-Mar-2024 Onsite start date :04/15/2024 End date :06/30/2024 submission deadline : 03/20/2024 client info :DDS - IT Description : LOCAL CANDIDATES This position is located at DDS Headquarters in Conyers, Georgia. Call Center envir.... (This job is for - MS Office Jobs in GA Conyers Analyst - (in Conyers, GA)) NSU - Help Desk Analyst 2 - (731254) Create date: 13-Mar-2024 Job Title: NSU - Help Desk Analyst 2 - 100% ON SITE (731254) Onsite start date :03/25/2024 End date :07/08/2024 submission deadline :3/18/2024 client info :NSU Description : Interviews: Initial Web based IVs conducted but IN.... (This job is for - job Jobs in VA Norfolk Analyst - (in Norfolk, VA)) FCBH Desktop Support Analyst (730356) Create date: 27-Feb-2024 Onsite start date :04/01/2024 End date :06/30/2024 submission deadline :03/01/2024 client info :FCG Description : Job Summary: Under general supervision for Fulton County Dept. of Health, the support analyst assists customers with.... (This job is for - Equivalent Jobs in GA Atlanta Analyst - (in Atlanta, GA)) FCBH Desktop Support Analyst (727501) Create date: 09-Jan-2024 Onsite start date :01/29/2024 End date :06/30/2024 submission deadline :01/08/2024 client info : FCG Description : Under general supervision for Fulton County Dept. of Health, the support analyst assists customers with tier one issues o.... (This job is for - Jobs in GA Atlanta Analyst - (in Atlanta, GA))     (Analyst: Help Desk Analyst, Service Desk Support, Troubleshoot, Supervision in Salem, OR)

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