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Teamwork ESRI ArcGIS Specialist
(Jobs in Atlanta, GA)
 
Requirement id 117164
Job title Specialist
Job location in Atlanta, GA
Skills required Excellent Communication Skills, Collibra Tool, Teamwork, ESRI ArcGIS
Open Date 04-Jun-2021
Close Date
Job type Contract
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Specialist: Excellent Communication Skills, Collibra Tool, Teamwork, ESRI ArcGIS

Start Date :01/26/2021
End Date :01/31/2021
Submission Deadline :02/01/2021

Client Info: GDOT - IT App

Description :

iT desires an Esri ArcGIS end user support specialist to analyze, troubleshoot, and resolve technical support requests. Contacts users to clarify, isolate, replicate, and troubleshoot issues. Resolves or escalates issue to more experienced staff. Provides user instruction/guidance. Assists GIS/IT Teams in implementing solutions. May develop and conduct training programs to support GDOT GIS User Group.

Responsibilities:
- Acts as 1st line/tier of GIS technical support for GDOT
- Provides excellent customer service, follow-up, and follow-through to address customer concerns or
needs; acts as a customer liaison
- Escalates technical issues and coordinates with IT staff to resolve problems and provide solutions,
consults with Esri support as needed
- Instructs customers in using Esri ArcGIS solutions and supported applications, enables customers to be
more productive with GIS
- Develops, updates, or maintains system/technical documentation as needed
- Performs a variety of special projects and assignments and provides on-call support as needed
- Develops GDOT GIS User Group, resources, and assists in training material creation

Work Terms and Conditions:

- Candidate will be working in the GDOT Office of IT Applications. Candidates will work with supporting IT team
members (database, network, server, etc.) and interacting with business units. The candidate will follow
internal GDOT standards, and accepted best practices for developed solutions.
- The position end date is set for the end of the Georgia DOT fiscal year. Georgia DOT may exercise the option
to renew contracts in one year increments. Several successful consultants have continued working for several
years with contract extensions. However, Georgia DOT is under no obligation to extend contracts and may
terminate employment at any time.
- All candidates shall be US Citizens or present a valid Permanent Residence Card (aka "Green Card"). Proof
will need to be provided for on-boarding. Do not submit candidates with a temporary US visitor Visa or H1-B
Visa as they will not be considered.
- During the work week, consultant shall report onsite and may be given the option to telework on specific days.
When teleworking, consultant must have suitable internet connection and environment to comply with GDOT
telework policies.
- Upon hiring and creation of user account, consultant is to pick-up ID/Security badge and computing
equipment at One Georgia Center work location at no travel expense to GDOT. Consultant is expected to
physically reside in the Atlanta, GA metropolitan area and provide confirmation of residence within 2 weeks of
start date. Upon the resumption of normal work operations, the consultant will be expected to work on-site at
One Georgia Center, 600 West Peachtree Street NW, Atlanta GA 30308.
- Georgia DOT will reimburse authorized travel expense lodging and meals. Georgia DOT will reimburse
authorized travel use of a personal vehicle use. Any travel expenses to relocate to Atlanta, GA or in order to
start work will not be reimbursed. All travel expense reimbursement shall be in accordance with State
Accounting Office Travel Policy: https://sao.georgia.gov/state-travel-policy
-The Department has 12 holidays, which consultants are not allowed to work nor make up any time for those
holiday weeks without managements approval. Consultants are not to take extended leave during their first
year of service (e.g. 1 week or greater). Consultants may not telework or work a compressed work week
schedule during their
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 117164 while calling.
 
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