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Technology Support Specialist
(Jobs in Philadelphia County, PA)
 
Requirement id 150242
Job title Specialist
Job location in Philadelphia County, PA
Skills required Technology, Support, Customer Information Control System,
Open Date 29-Oct-2024
Close Date
Job type Contract
Duration 8 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Specialist: Technology, Support, Customer Information Control System,

Max Submittals by Vendor : 2

Start date : 11/11/2024

End Date : 06/30/2025

Submission deadline : 11/03/2024

Client Info : L&I

Description :
------------------------------------------------------
This position is responsible for providing technical desktop support services in problem solving the operation of desktop hardware and software, maintaining network connectivity as well as local printing mechanisms, and installing, configuring, and testing workstation peripherals.
This position is responsible for managing and tracking all Change Management tickets associated with Desktop problems in order to meet the information technology resource needs for all employees located in the Philadelphia, and Norristown Office of Vocational Rehabilitation (OVR). The skill level of this position requires the ability to act independently, work in team environments and have a highly advanced proficiency and competence in a variety of IT platforms and technologies.
This position is responsible for serving as a technical expert for all Incident Management tickets associated Support within the EBR Department of State North Office building. Incident Management Support is responsible for resolution of any and all desktop hardware, software and peripherals connected to the Commonwealth network within the Philadelphia Office building and other surrounding OVR field offices.
There are two bureaus that make up OVR, Bureau Blindness Visual Services (BBVS) and Bureau of Vocational Rehabilitation Services (BVRS). This position serves as an expert in the following assistive technology software, JAWS, ZoomText, Dragon Naturally Speaking Duxbury, Kurzwell, and Fusion. Also responsible for resolving unique hardware such as braille printing, and A/V communications.
Essential Responsibilities
• Technical expertise in incident and change management (ServiceNow)
• Technical expertise in assistive technology software and hardware
• Technical knowledge in workstation deployments and installation
• Expert knowledge with MS products and troubleshooting skills
• Performs hardware and software diagnostics
• Performs physical installation of IT equipment
• Excellent communication skills and assists customers to resolve issues
• Assist remote IT support teams
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 150242 while calling.
 
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(Specialist: Technology, Support, Customer Information Control System, in Philadelphia County, PA)
     
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