Telecommunications Documentation Customer Service Monitoring Card Services Remedy IT   Requirement id 11876 Job title Analyst Job location in Irving, TX Skills required Data Center, Telecommunications, Documentation, Customer Service Monitoring Card Service Open Date 21-Dec-2012 Close Date Job type Contract to Hire Duration 6 Months Compensation DOE Status requirement --- Job interview type Phone Screening    Email Recruiter: coolsoft Job Description Analyst: Data Center, Telecommunications, Documentation, Customer Service Monitoring Card Service ** Only W2 Employee - No Subcontracting ** Can submit at higher rate *** Over Time is paid at 1.420 times OT - Extra Hours on Weekdays and Saturdays *** Double Time is paid at 2.0 times DT - Hours worked on Sundays This position is responsible for monitoring and troubleshooting ATMs supported by Fiserv in 24 x 7 Help Desk / Service Desk environment. Answering calls, responding to events, providing 1st line telecommunications and hardware support on issues related to ATMs. The shift schedule is on 3rd shift working from 22:00-0830ct Friday, Saturday, Sunday and Monday nights. Proficiency with computers and related office equipment. Excellent customer service with strong verbal and written communications skills required. Proven ability to analyze and resolve problems with attention to detail. Required to work flexible schedule, including overnight shifts and weekends. Monitor and troubleshoot ATM hardware and telecommunication incidents. Initiate and receive calls to and from clients, data centers, ATM service companies and telecommunication vendors to resolve incidents. Research and investigate customer inquiries related to ATMs Document reported issues, troubleshooting steps and actions taken. Follow established guidelines to accomplish tasks and solve routine/non-routine problems. Attend on-going training to achieve level of technical skill needed to solve more complex problems. Meet the individual customer service call volume and quality expectations. Participate in continuous process improvement in order to improve service, reduce costs, and improve quality. Perform and complete other duties as assigned Understanding the Card Services and ETG support model and organization, learning monitoring tools, escalation processes, and documentation standards for events. Card Services Business, Facets, Remedy, Gasper and ETG escalation processes. High School Diploma is required. Proficiency with computers and related office equipment. Excellent customer service with strong verbal and written communications skills required. Proven ability to analyze and resolve problems with attention to detail. ITIL and/or Six Sigma understanding. Strong Knowledge of Card Services ATM processing, networking and troubleshooting skills. Team lead experiencing preferred.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 11876 while calling.   Other jobs in TX: Austin (21), Dallas (32), Fort Worth (30), Ft Worth (1), Grand Prairie (1), Houston (12), Hunstville (2), Huntsville (1), Irving (3), Plano (4), San Antonio (9), Woodlands (1),    Data Center job openings in other states Jobs List NJ Transit - ISP-OSP Data Center Plant Engineer (713022) Create date: 20-Jun-2023 start date : 07/05/2023 End date : 08/31/2023 submission deadline : 6/23/2023 client info : TRANSIT Note : * Hybrid Description : Leveraging Data Center Infrastructure Management System, (DCIM) tool to maintain, report and mon.... 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(This job is for - IT ExperienceNOC Jobs in GA Atlanta Consultant - (in Atlanta, GA))    Data Center job openings in TX Jobs List IT Infrastructure Project Manager - 66225 Create date: 26-Aug-2020 Note :PMP Highly desired. Client does NOT want to see large companies like Dell or IBM on resumes for example. Client will not sponsor upon conversion. Clear communication, written and vebal is key. Must be in the Austin area - no out of city/state work. Candidate must be our W2 Employee. We should submit only GC,GC - EAD, L2-.... (This job is for - AzureCisco Jobs in TX Austin Manager - (in Austin, TX)) Sr. Network Administrator - Evening Shift - NTTJP00012616 Create date: 19-Dec-2018 Start Date :01/7/2019 End Date :07/15/2021 Submission Deadline :01/7/2019 Description : Sr. Network Administrator - Evening Shift -2nd Shift we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors.... 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