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Telecommunications Roadmaps Switches Routers Networking TCPIP Architect
(Jobs in
 
Requirement id 109665
Job title Architect
Job location in Quincy, MA
Skills required Telecommunications, Telephone Service, Roadmaps, Switches Routers Networking TCPIP
Open Date 31-Aug-2020
Close Date
Job type Not specified
Duration 9 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Architect: Telecommunications, Telephone Service, Roadmaps, Switches Routers Networking TCPIP

Note: RTR form must be submitted

Note: Email Submission
Note: Maximum number of resumes per ITS63 Vendors: 2

Submission Deadline: 9/7/2020
Start Date: 9/17/2020
End Date: 6/30/2021

Client: Executive Office of Health and Human Services (EOHHS)

Description:

The Executive Office of Health and Human Services (EOHHS) is seeking to hire a Telecom Architect to join the EOHHS-IT department and work on re-designing and planning the infrastructure of the EOHHS telephony enterprise. The Telecom Architect will be responsible in collaborating on the strategic roadmap of the enterprise VOIP system for growth, streamlining and modernization. The Telecom Architect will be responsible in creating softphone strategic roadmaps and managing the softphone deployment enterprise-wide. The Telecom Architect will provide technical leadership on implementation of telecom projects and ensure that it meets existing and future EOHHS requirements. One of the main projects the Telecom Architect will be responsible for is managing the contact center migration to migrate our premise-based contact center to a cloud-based solution.

Candidates should have strong knowledge and experience in Cisco VOIP, Cisco Jabber, Verizon UCCaaS, NICE inContact, e-Fax, E911, Notification Services, overhead paging, Nuance text-to-speech, VeraSMART CDR systems, and Cisco voicemail and auto-attendant systems.

The primary work location for this role will be at 100 Hancock Street Quincy, Massachusetts 02171. The work schedule for this position is Monday thru Friday, 9:00AM to 5:00PM.

All offers of employment into this position are conditional and subject to passing: a Massachusetts Criminal Background Check (CORI); a security clearance (fingerprinting) consistent with IRS and/or public safety requirements; and security training.

Responsibilities:
• Creates short- and long-term strategic plans to ensure EOHHS-ITs telephone services meet existing and future requirements, driving maximum value for government business units while saving taxpayer money.
• Spearheads the redesign of telephony solutions throughout the enterprise, particularly legacy systems and services that need robust, modern replacements, such as power-fail phones, remote call forwarding, fax machines, Centrex hunt groups, and other TDM services.
• Leads projects revolving around planning, designing, and implementation of phone deployments for new user groups that will be coming onto the phone system.
• Routinely oversees and audits managed telecom vendors to ensure quality and provides feedback on ways the vendors can improve designs and services.
• Participates in the evaluation of vendor hardware, software, and services; recommends purchases. Participates in the design and implementation of new systems, as well as upgrades to existing solutions.
• Assists in the design, implementation, and management of contact center (ACD) groups, templates, reporting, menus, and queues.
• Documents enterprise telecom solutions as needed using tools such as Visio, Excel, and/or Word to depict physical and logical associations and integrations.
• Ensures vendor-managed system upgrades are coordinated and implemented properly.
Preferred Knowledge, Skills & Abilities:
• 5 years of hands-on experience in telecommunications system engineering and architecture.
• 5 years hands-on experience in maintenance, operation, troubleshooting design, implementation and management of telephone systems.
• Experience with evaluating, recommending, engineering, and formulating test and implementation plans for the telecom technology.
• Experience with managing an on-premise based contact center migration to a cloud- based application. Basic knowledge of Verizon VCC is a plus.
• Experience with creating softphone strategic roadmaps and managing softphone deployments
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 109665 while calling.
 
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(Architect: Telecommunications, Telephone Service, Roadmaps, Switches Routers Networking TCPIP in Quincy, MA)
     
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