Tracking Customer Service Skills Troubleshooting Windows 10 Sharepoint Analyst (   Requirement id 144492 Job title Analyst Job location in Staunton, VA Skills required Reporting Tools, Tracking, MS Office Suite, Customer Service Skills Troubleshooting Open Date 21-Nov-2023 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Reporting Tools, Tracking, MS Office Suite, Customer Service Skills Troubleshooting Hybrid Start date :12/18/2023 End date :06/30/2024 Submission deadline :11/24/2023 Client info :VDOT Description : *local candidates strongly preferred *ONSITE interviews ONLY, NO exceptions *must work onsite 100% VDOT Staunton District IT Technical Support 100% onsite work, working with end users within the assigned district. MUST possess a valid driver license and have a clear driving history - will drive state vehicle. Position will primary focus working with field staff with new technology and support of devices. Answer phone calls and email requests for assistance. Monitor VDOT Help Desk queues and assist with clean-up of aging help desk tickets. Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams. Support IT Knowledge Base Management by participating in the review and updates of articles. Communicate and collaborate across the entire team to include IT support center peers, supervisor and other departmental teams. Expert in the use of Gmail, remoting tools for support, and administering desktops. Ability to communicate effectively verbally and in writing with individuals and groups. Experience working with help request tracking tools. Strong Customer Service skills that include a “customer first” attitude. Position is responsible for agency-specific end user support throughout Staunton District VDOT. Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner. Troubleshoot phone, network, and desktop hardware and software issues. Preferred: Knowledge of computer/mobile device applications and how they operate in an enterprise environment. Experience with creating training documentation.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 144492 while calling.   Other jobs in VA: Alexandria (1), Ashburn (3), Cardinal (1), Charllottesville (1), Charlottesville (6), Chesapeake (2), Chester (2), Dulles (3), Fredericksburg (1), Fremont (1), Glen Allen (2), Reston (4), Richmond (45), Roanoke (14), Virginia Beach (14),    Reporting Tools job openings in other states Jobs List IT Security Analyst 3 -134242 Create date: 26-Aug-2024 No of Submissions : 1 start date : 09/23/2024 End date : 1 Years from projected start date submission deadline : 8/29 at 10am EST. client info : CIP Note: * Interview Process: Onsite interviews to be held at the Dimondale office. (NO virtual interviews will be requested) Candidat.... 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(This job is for - Business Analyst Jobs in GA Atlanta Analyst - (in Atlanta, GA))    Reporting Tools job openings in VA Jobs List VDOT - System Analyst 3 (737648) Create date: 05-Jul-2024 * Hybrid No of Submissions : 2 Start date : 07/15/2024 End Date : 06/30/2025 Submission deadline : 7/10/2024 Client Info : VDOT Note: * In Person Only * Local Richmond, VA candidates. * This is a hybrid position, will require days on site. .... (This job is for - job Jobs in VA Richmond Analyst - (in Richmond, VA)) VDOT Technical Support Analyst 4 ONSITE (675183) Create date: 03-Feb-2022 Start Date :02/22/2022 End Date :06/30/2022 Submission Deadline :02/9/2022 Client Info : VDOT Note : * Agency Interview Type: In Person Only Description : * local candidates strongly preferred * interviews will be conducted ONSITE, NO exception.... 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