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Tracking Customer Service Skills Troubleshooting Windows 10 Sharepoint Analyst
(
 
Requirement id 144492
Job title Analyst
Job location in Staunton, VA
Skills required Reporting Tools, Tracking, MS Office Suite, Customer Service Skills Troubleshooting
Open Date 21-Nov-2023
Close Date
Job type Contract
Duration 6 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Analyst: Reporting Tools, Tracking, MS Office Suite, Customer Service Skills Troubleshooting

Hybrid

Start date :12/18/2023

End date :06/30/2024

Submission deadline :11/24/2023

Client info :VDOT

Description :

*local candidates strongly preferred
*ONSITE interviews ONLY, NO exceptions
*must work onsite 100%


VDOT Staunton District IT Technical Support
100% onsite work, working with end users within the assigned district.
MUST possess a valid driver license and have a clear driving history - will drive state vehicle.
Position will primary focus working with field staff with new technology and support of
devices.
Answer phone calls and email requests for assistance.
Monitor VDOT Help Desk queues and assist with clean-up of aging help desk tickets.
Extensive skill in the use of Microsoft Desktop products including but not limited to
Windows, SharePoint, MS Office Suite and MS Teams.
Support IT Knowledge Base Management by participating in the review and updates of
articles.
Communicate and collaborate across the entire team to include IT support center peers,
supervisor and other departmental teams.
Expert in the use of Gmail, remoting tools for support, and administering desktops.
Ability to communicate effectively verbally and in writing with individuals and groups.
Experience working with help request tracking tools.
Strong Customer Service skills that include a “customer first” attitude.
Position is responsible for agency-specific end user support throughout Staunton District
VDOT.
Provides troubleshooting, problem management and escalation of issues to resolve and
communicate resolution to customer concerns in a timely manner.
Troubleshoot phone, network, and desktop hardware and software issues.

Preferred: Knowledge of computer/mobile device applications and how they operate in an
enterprise environment. Experience with creating training documentation.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 144492 while calling.
 
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(Analyst: Reporting Tools, Tracking, MS Office Suite, Customer Service Skills Troubleshooting in Staunton, VA)
   
 
     
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