Tracking Troubleshooting Manager (Jobs in New York, NY)   Requirement id 119530 Job title Manager Job location in New York, NY Skills required Tracking, Troubleshooting, Monitor Network, Open Date 01-Oct-2021 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Manager: Tracking, Troubleshooting, Monitor Network, Description: Day-to-Day Tasks include, but not limited to: Coordinate the activities of the project teams. Respond and analyze inquiries from end-users received via telephone, email, and in-person requests while troubleshooting or determining best course of action by escalating issues to appropriate teams as necessary. Remotely assist users with technology problems using a searchable knowledge base. Assist users with service requests and incidents via phone, chat and by email. Enter incident and service request details in the ServiceNow system and give status to users who inquire. Review and assign incidents to CIS responder groups. Assist users with password change requests and access issues for enterprise applications Monitor email and tracking software for service requests and incidents that require Service Desk action. Escalate system production outages and critical issues to Service Desk management. Provide excellent customer service while upholding CUNY policies and services. Mandatory Qualifications: Help desk managers complete both technical support and organizational duties, including answering telephones, communicating with clients, diagnosing hardware and software malfunctions, troubleshooting problems, replacing hardware and installing new software on clients machines. Candidate is able to work independently, without assistance and provides guidance to others. May have an advanced education. Preferred Qualifications: 36 months experience using ITSM software like ServiceNow, Remedy, etc. 36 months experience working as an IT service desk agent or similar end user support role for IT applications and/or hardware. 60 months customer service experience serving the public or a large organization in a contact center, call center, help desk or service desk. 24 months experience in an IT organization following ITIL best practices Bachelors Degree Certifications in ServiceNow or ITIL   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 119530 while calling.   Other jobs in NY: Albany (4), Bethpage (6), BUFALLO (1), Buffalo (6), Commack (4), Commack Long (1), Jericho (5), Long Island (4), Long Island City (2), Manhattan (5), Midtown NYC (1), New York (41), New York City (8), NYC (2), Tracking job openings in New York, NY Jobs List Tester - NTTJP00018576 Create date: 01-Apr-2019 Start Date :5/7/2019 End Date :05/06/2020 Submission Deadline:4/5/2019 Description: we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our companys growth, market presence and our ability to help our clients s.... 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Client Info : ETF Note: * Interview Process: N/A * Duration: 6/30/23 with potential for 1 year extension * Onsite or Remote? 100% remote. WI residency not required. D.... (This job is for - Tracking Jobs in WI Madison TechLead - (in Madison, WI))    Tracking job openings in NY Jobs List Business Analsyt - 3719 Create date: 23-Apr-2020 Note: * Please be advised responses are due no later than 5/5/20. Responsibilities Are you Tech Terrific, an innovative thinker, and have great interpersonal skills? We have a 12-month project with our client in Albany, NY that requires a Business Analyst, Expert Will develop a web-based application and r.... (This job is for - Business Analyst Tracking Flowchart Jobs in NY Albany Analyst - (in Albany, NY)) (Manager: Tracking, Troubleshooting, Monitor Network, in New York, NY)

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