Troubleshoot Microsoft Teams Desktop Management Microsoft Productivity Tools And Ef   Requirement id 149140 Job title Consultant Job location in Madison, WI Skills required User Documentation, Troubleshoot, Microsoft Office 365, Microsoft Teams Desktop Management Micro Open Date 27-Aug-2024 Close Date Job type Contract Duration 10 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: User Documentation, Troubleshoot, Microsoft Office 365, Microsoft Teams Desktop Management Micro No of Submissions : 1 start date : 09/09/2024 End date : 06/30/2025 submission deadline : 8/29/24 at 4:00PM CST. client info : ETF Note: * Interview Process: MS Teams with Video & Audio on, 1-2 rounds * Duration: 6/30/25, likely to extend * Onsite or Remote: Candidates must be local to WI or willing to relocate to WI prior to starting. The selected contractors will be expected to be onsite in Madison a few times (4-5) each month so must be local. Description : Under the general supervision of the IT Solutions Center Section (ITSC) Supervisor and the guidance of the ITSC Lead, this position uses a proactive, process-oriented, customer focused approach and assists in growing the use of technology throughout the agency. This position is responsible for providing support to ETF staff by providing direction, answers and resolutions to a full range of IS questions and problems reported to the IT Solution Center as well as supporting the agencys user-focused technologies. This position needs a strong skillset and experience in interpersonal communications and relationship building background. This position supports user experience, actively engages in the technology lifecycle process, and provides high-level service operation skills. The user experience duties consist of providing innovation and research of technologies, follow through of technology integration (training/use of technology), and expertise to support strategic and business unit initiatives. The technology lifecycle support process helps guide the process and provides product ownership duties for the agency. The high-level service operation activities include providing and maintaining ITIL-based frameworks around Problem, Incident, and Request fulfillment processes and procedures. This role uses insight and analysis of service support functions and service tickets to assist the IT Solution Center to a more proactive and mature environment. This position provides technical assistance in the support, preparation, and implementation of desktop supported services, customer systems, and hardware tools. This position will partner with technology and business experts, the Office of Enterprise Initiatives, ETF business analysts, and end users to plan, and coordinate ITs end-user service delivery efforts. This position is a liaison between business users and technical staff to facilitate solutions to problems. The incumbent proactively assists the Service Support Lead to develop business user how-to instructions, training, and service portals. • Ability to develop user documentation and perform training (3 years) • Ability to assist in identifying training needs (Preferred Skill) • Ability to identify, manage, troubleshoot, and resolve problems (3 years) • Knowledge of Microsoft Active Directory (Preferred Skill) • Knowledge of Microsoft Office 365 (3 years) • Knowledge of Microsoft Teams (1 year) • Knowledge of Mobile Device performance monitoring and tuning techniques (Preferred Skill) • Advanced problem resolution skills, with a knowledge of Problem Management processes and procedures (Preferred Skill) • Knowledge of image deployment via Desktop Management Tools (SCCM) (1 year) • Knowledge of Microsoft Productivity suite of tools (3 years)   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 149140 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2), User Documentation job openings in Madison, WI Jobs List Desktop Support IV -111389-SP Create date: 09-Nov-2022 Start date : 12/19/2022 End Date : 06/30/2023 Submission deadline :11/16/22 @ 4:00PM CST Client Info :ETF Note : * Interview Process: MS Teams with Video & Audio on, 1-2 rounds * Duration: 6/30/23, likely to extend * Onsite or Remote: Must be local to WI or willing to r.... 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