Troubleshoot Documentation Active Directory MS Excel TechLead (Jobs in Atlanta, G   Requirement id 143538 Job title Tech Lead Job location in Atlanta, GA Skills required Desktop Support Technician, Troubleshoot, Documentation, Active Directory MS Excel Open Date 26-Sep-2023 Close Date Job type Contract Duration 3 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Tech Lead: Desktop Support Technician, Troubleshoot, Documentation, Active Directory MS Excel start date : 10/09/2023 End date :12/08/2023 submission deadline : 09/29/2023 client info : ATL - AIM General Note: * Position Location: On Site Description : The Department of Atlanta Information Management (“AIM”) requires staff augmentation to facilitate Desktop Support responsibilities. The Desktop Support Engineer will hold responsibility for but limited to: · Applies technical expertise using standard operating and diagnostic protocols to resolve standard to moderately complex system level issues that are negatively impacting product performance at customer sites · Applies technical expertise using standard operating and diagnostic protocols to resolve standard to moderately complex system level issues that are negatively impacting product performance at customer sites · May provide documentation and direct feedback to Field Technical Specialists, Account Managers, Sales and other Technical Support co-workers as appropriate · Individuals will be responsible for responding to new customer support cases via phone email and chat · Use their skills to troubleshoot and accurately document customer issues · Providing regular communication to the customer in a timely and professional manner · Assist colleagues in the team with mentoring and training · Assume ownership of customer issues and aim to resolve issues effectively, escalating cases Level 3 or product champions where necessary · Assist in the testing of new product builds and releases · Solve basic common user problems in real time, including software functionality problems and questions · Basic understanding Windows Active Directory · Familiarity with CCD and/or Digital camera technologies for tuning and improving video image quality · Strong computer skills, including MS Excel, Outlook, Windows Operating Systems · Work experience in a Technical domain · Senior Technical Support Specialist will spend significant time with customers, so a great deal of “on-the-road” travelling will be necessary on a weekly basis · Typically qualified to HNC / HND level in electronics or another relevant subject, but may be qualified by experience · Advanced troubleshooting of customer issues and be accountable for providing customers with timely resolution and feedback · As you gain in experience mentor new team members · When requested perform customer on-site visits · Work closely with Engineering to ensure issues are accurately diagnosed and replicated · Debug Software and Hardware issues and provide solutions to the customer · Report, escalate, and manage resolution of customers problems · Manage account and ensure any product updates/new releases are matched to the customers business case and strategy · Site visits and conference calls with customers and partners required · Be able to work comfortably in a fast paced environment · Responding to customers operational queries · Implementation of software updates · Candidate should have strong SQL skills and ability to understand complex SQL statements · Outstanding problem solving skills with good technical knowledge of storage systems and TCP/IP · A strong capacity and desire to develop customer service and communication skills · The ability to manage multiple urgent issues in parallel   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 143538 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4),    Desktop Support Technician job openings in other states Jobs List Desktop Support III - 108115 - SP Create date: 16-Aug-2022 start date:9/6/2022 End date:06/30/2023 submission deadline:8/22 at 4:00PM CST. client info : UW - Madison Note: * Interview Process: First round interview via Webex w/camera on. Followed by a in person interview. * Duration: 6-30-2023 * Remote or On-site? Position is 100% .... (This job is for - job Jobs in WI Madison Consultant - (in Madison, WI)) Desk Top Support - 4173 Create date: 25-Sep-2020 Note: * On-site/Remote: On-site * Interview: Phone or video call * Please be advised responses are due no later than 10/6/20. Responsibilities TVT is a NYS HBITS Prime Vendor! Are you a Tech junkie or IT geek? We have a 24-month project with our client in Albany, NY that requires a Junior Desk .... (This job is for - ITSMDeployment Jobs in NY Albany Consultant - (in Albany, NY)) Junior Desk Top Support - 4099 Create date: 02-Sep-2020 Note: * On-site/Remote: On-site * Interview: Phone or video call * Please be advised responses are due no later than 9/7/20. Responsibilities Are you a Tech junkie or IT geek? We have a 3-month project with our client in Albany, NY that requires a Junior Desk Top Support Setup/deploy.... (This job is for - Lansweeper Mentoring Jobs in NY Albany Consultant - (in Albany, NY)) Desk Top Support - 3802 Create date: 03-Jun-2020 Note: * Please be advised respones are due no later than 6/8/20. Responsibilities TVT is a NYS HBITS Prime Vendor! Are you a Tech junkie or IT geek? We have a 30-month project with our client in Oxford, NY that requires a Desk Top Support, Mid-level COVID-19 IT Support Day-to-Day Tasks include,.... (This job is for - Lansweeper Jobs in NY Oxford Consultant - (in Oxford, NY)) Desk Top Support - 3507 Create date: 24-Feb-2020 Note: * Please be advised responses are due no later than 3/7/20. Responsibilities Are you a tech & IT geek? We have a 24-month project with our client in Brooklyn, NY that requires a Desktop Support, Expert Providing, supporting and designing network connectivity for all DOE applications and services tha.... (This job is for - LAN WAN Jobs in NY Brooklyn Consultant - (in Brooklyn, NY))     (Tech Lead: Desktop Support Technician, Troubleshoot, Documentation, Active Directory MS Excel in Atlanta, GA)

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