Troubleshoot MCP MCSE Asset Management Lifecycle Management Analyst (Jobs in Milwa   Requirement id 87242 Job title Analyst Job location in Milwaukee, WI Skills required Troubleshoot, MCP, MCSE, Asset Management Lifecycle Management Open Date 14-Jan-2019 Close Date Job type Contract Duration 31 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Troubleshoot, MCP, MCSE, Asset Management Lifecycle Management Start Date:02/04/2019 End Date:09/01/2021 Submission Deadline :02/04/2019 description: we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our companys growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. Primary Responsibilities will include: - Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone. - Assists customers by diagnosing problems and providing resolutions for technical and service issues. - Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts. - Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions. - Focuses on delivering a positive customer experience according to NTT Data standards. - Monitors and tracks issues to ensure accurate resolution. - Assumes complete ownership of customer issue until resolved involving multiple inbound and outbound communications. They will own the issue and engage/collaborate with multiple resources. - Acts independently with substantial latitude to determine methods and procedures on assignments, setting objectives and deciding how to proceed. - Provides leadership and mentors team members to transfer skills as well as technicians in other support areas. - Works closely with manager to communicate any employee issues, and have the manager deal with them directly. - May be responsible for the technical skill development of a team and evaluated on how well they perform on key performance indicators. - Proactively engages the required resources to ensure the customer expectation is exceeded in a timely manner. Requirements: - 3-5 years of relevant experience or equivalent combination of education and work experience - Experience supporting VIP staff including Directors and C Level Executives - Experience supporting or working "Genius" bars or Tech Counters - Team Leadership - Strong ability to develop business relationships and communicate effectively with the user community - Strong troubleshooting skills - A+ Certification Preferred - Good understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment - Applies good knowledge of processes and resources required to perform analytical and technical tasks on PC systems Preferences: - MCP, MCSE, CNE or Network+ certification - Knowledge of a variety of Service Industry ticketing/work order generating and tracking systems (Service Now, Remedy, Magic, etc.) - Asset Management / Device Lifecycle Management - ITIL v3 Foundations Certification   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 87242 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2), Troubleshoot job openings in Milwaukee, WI Jobs List Technical Writer-2 - WISCJP00017695 Create date: 08-Jun-2020 Start Date :06/22/2020 End Date :12/31/2020 Submission Deadline :Due to SCS 06/12/2020 by 8:00 a.m. CT Client Info : Milwaukee County - IMSD Description : This Position Requires Portfolio of work and/or writing examples is required. Please attach to the end of the .... (This job is for - Troubleshoot Jobs in WI Milwaukee Consultant - (in Milwaukee, WI)) Business Analyst/Consultant - 3 - 62819 Create date: 30-Apr-2020 Job Description : Position to be in person at Milwaukee County Courthouse once Stay at Home Orders lift. 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