Troubleshoot Web Services SalesForce DASHBOARD CREATION Call Center Experience Micros   Requirement id 140172 Job title Engineer Job location in Lansing, MI Skills required Troubleshoot, Web Services, Sales Force, DASHBOARD CREATION Call Center Experienc Open Date 11-Apr-2023 Close Date Job type Contract Duration 5 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Engineer: Troubleshoot, Web Services, Sales Force, DASHBOARD CREATION Call Center Experienc start date : 05/01/2023 End date : 09/30/2023 submission deadline : 4/20 at 10AM EST. client info : End User Support Note : * Interviews: MS Teams video interview with camera ON. * Duration: 1 year with possible extension * Position location: Lansing: Hybrid schedule, 2 days a week in office REQUIRED. Tuesday & Wednesday. * Local and Non-local candidates can apply. Description : This is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions. • Confident in a client facing role and possess the ability to manage multiple stakeholders. • Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements. • Build Call flow designs, Chat and integration to backend systems using application program interfaces (API). • Manage NICE BU and provide Subject Matter Expertise (SME) input into solution design, and optimization for network solutions. • Skills based routing design and implementation for voice, chat, email, and SMS contact center technology • Works with the Architecture team to design, develop, and deploy APIs, consume APIs. • Understand business requirements with the ability to translate to technical requirements • Prepare design documents based on business requirements for the application development • Experience with cloud-based SaaS/PaaS/IaaS providers and working with virtualized systems, including application servers, databases, and networking infrastructure. • Coordinate issue communication and resolution with multiple other tech teams in the event of a problem. • Review support tickets with agency leadership and oversee any support questions from other team members that might be working on one of those agencies tickets. • Act as a SME accessible by other team members to discuss and work through possible ways to achieve or a design a requested IVR enhancement. Skills Matrix • NICE CXOne Studio experience - Knowledge of Nice InContact CXone (ACD, IVR, Auto Dialer, OMNIChannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant) - 3+ years of experience (Critical) • Ability to program in one or more of the following software languages: C#, C++, Java, JavaScript, Python – 4years (Critical) • Ability to develop, maintain, and troubleshoot webservice API calls – 5+ years of experience (Critical) • Experience in Contact Center Dashboard Creation • Experience with Salesforce is a plus • Experience in Contact Center Dashboard Creation • Base knowledge of intersystem networking, and data traffic flow between components. • Ability to troubleshoot end to end Call center application including Chrome and Edge issues when interacting with a Web based application like Salesforce/ Microsoft Dynamics.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 140172 while calling.   Other jobs in MI: Ann Arbor (5), Detroit (2), Dimondale (1), Lansing (29), Pontiac (1), Southfield (1), TROY (1), Warren (1), Troubleshoot job openings in Lansing, MI Jobs List Programmer Analyst 6 - 106947 - SP Create date: 03-Aug-2022 start date:8/22/2022 End date: 09/30/2022 submission deadline: 8/8/2022 at 10am EST client info : DHHS Note: * Interview Process: Virtual Interview via MS Teams video. Please use laptop and be prepared so share screen if asked. * Duration: 1 year with possible extension. (9/30 date sho.... 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(This job is for - Troubleshoot Jobs in GA Atlanta Consultant - (in Atlanta, GA)) Aviation Legacy DAS Technical Support - 62294 Create date: 01-Mar-2024 Start date : 03/18/2024 End date : 04/01/2025 Submission deadline : 03/06/2024 Client info : ATL - AIM Aviation Services Description : The Aviation Information Systems division is looking to obtain the following support for the current Distrib.... (This job is for - DAS Troubleshoot SLA Jobs in GA Atlanta Consultant - (in Atlanta, GA))    Troubleshoot job openings in MI Jobs List Telecom Administrator 2 - DMVA (619504) Create date: 13-Jan-2020 start date: 01/27/2020 End date: 07/27/2020 submission deadline: 01/21/2020 client info : DMVA Description: The employee(s) assigned to this position works daily resolving customer issues, troubleshooting and resolving telephone and tele.... (This job is for - Troubleshoot Jobs in MI Alpena Administrator - (in Alpena, MI)) IT Analyst Production Systems - NTTJP00014055 Create date: 30-Jan-2019 Start Date:2/18/2019 End Date:12/31/2019 Submission Deadline :02/18/2019 Description : we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our companys growth, market presence and our ability to help our clients stay a step ahea.... (This job is for - Troubleshoot Jobs in MI Northville Consultant - (in Northville, MI)) (Engineer: Troubleshoot, Web Services, Sales Force, DASHBOARD CREATION Call Center Experienc in Lansing, MI)

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