Troubleshoot Tier 1 And 2 PCComputer Support Servers Networking Technology Technica   Requirement id 60856 Job title Specialist Job location in Quincy, MA Skills required Windows Environment, Customer Service, Troubleshoot, Tier 1 And 2 PCComputer Support Servers Open Date 10-May-2017 Close Date Job type Not specified Duration 6 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Specialist: Windows Environment, Customer Service, Troubleshoot, Tier 1 And 2 PCComputer Support Servers Submission Deadline : 05/17/2017 04:00:00 PM BID SOLICITATION NUMBER: BD-17-1030-0P100-0P110-16142 Client : Department of Transportation Description : General Statement of Duties and Responsibilities: Incumbents provide Tier 1and Tier 2 computer technical support to internal customers and perform related work as necessary. The purpose is to ensure internal customers can effectively use computer resources as tools so that they can in turn perform their job functions. Detailed Statement of Duties and Responsibilities: • Monitor and interact with telephone, voicemail, email and ticketing systems. • Monitor and maintain all IT Service Desk tickets. Responds to and close tickets appropriately. • Consults with programming, network and server personnel on the operation of applications. • Notifies the appropriate personnel on network outages and other computer system outages. • Images, installs and troubleshoots workstations (PCs) at MassDOT offices. • Installs, troubleshoots, configures, and deploys software and hardware. • Installs, instructs and troubleshoots peripherals such as printers, scanners and signature pads. • Supports RMV Service Centers technology needs, this includes maintaining computer systems. • Supports Highway District Offices and Remote Depots technology needs, this includes maintaining computer systems. • Works with outside vendors to report and resolve faulty equipment. • Upgrades workstations to meet software specifications. • Image workstations for use in RMV Service Centers and Highway Offices. • Use software utilities to maintain user accounts this includes changing passwords for email and accounts. • Documents special procedures as needed. • Work on special projects as required. Qualifications Required At Hire: • Knowledge and concepts of computer hardware and software support within a Windows environment. • Excellent customer service skills. • Ability to logically troubleshoot and resolve complex technology issues. • Ability to exercise sound judgment and work independently. • Ability to establish rapport with others. • Ability to prepare and use technical documentation and flow charts. • Ability to manage assigned vendors when problems are escalated. • Demonstrate ownership of the support ticket lifecycle. • 2-3 Years of Tier 1 and 2 PC/Computer support. • Knowledge of servers and networking technology would be a plus. • Technical certifications are a plus.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 60856 while calling.   Other jobs in MA: Boston (103), Burlington (1), Cambridge (1), Canton (3), Chelsea (9), Franklin (1), Lexington (2), Malden (10), Marlborough (2), Maynard (2), Newton (1), Quincy (6), Sharon (1), Waltham (1), Welesley (1), Wellesley (6), Westborough (1), Westbourough (1),    Windows Environment job openings in other states Jobs List ELECT - IT Security Analyst 2 (715879) Create date: 10-Aug-2023 Hybrid Start date :08/21/2023 End Date :12/31/2023 Submission deadline :8/15/2023 Client Info :ELECT Description : Description Security Analyst (SA) will focus on compliance for voting systems and assist with ELECTs security program. The SA may assist with other aspects of gove.... 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(This job is for - XenApp Jobs in WI Madison Engineer - (in Madison, WI))    Windows Environment job openings in MA Jobs List ITS63 DOT IT Service Delivery Specialist 002 -SP Create date: 30-Aug-2019 Hourly rate: $33 to $40 Note: RTR form must be submitted. Note: Online Submission Bid Number: BD-20-1030-0P100-0P110-43480 Note: Total number of positions sought: 1 Note: Maximum number of resumes per ITS63 Vendor: 2 Submission Deadline: 9/5/2019 04:00:00 PM EST Start Date: 9/16/2019 End Da.... (This job is for - job Jobs in MA Boston Specialist - (in Boston, MA)) (Specialist: Windows Environment, Customer Service, Troubleshoot, Tier 1 And 2 PCComputer Support Servers in Quincy, MA)

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