Troubleshoot Windows 10 Office 365 Consultant (Jobs in Dauphin County, PA)   Requirement id 134717 Job title Consultant Job location in Dauphin County, PA Skills required Excellent Communication Skills, System Administration, Troubleshoot, Windows 10 Office 365 Open Date 24-Jun-2022 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Excellent Communication Skills, System Administration, Troubleshoot, Windows 10 Office 365 Start Date : 07/25/2022 End Date : 06/30/2023 Submission Deadline : 07/10/2022 Client Info : PennDOT Description : ***Client would prefer candidates local to the Harrisburg, PA Area.*** ***Regards to the RTR end date please enter 6/30/23.*** ***This requisition will feature a virtual interview via Teams.*** ***Do not resubmit candidates from past released req #s: 619260, 615447, 607948 and 682326.*** The Network Operator (Fri.-Sun. 5:30PM – 5:30AM shift) will provide first line technical support to employees and business partners calling the Infrastructure and Economic Development (IED) Delivery Centers IT Service Desk outside of regular business hours. This position is onsite at The Server Farm in Harrisburg, PA. This position requires a technical individual with a customer-service-minded approach to dealing with others. The individual will work closely with the Engineers, but must also be able to work independently, multitask by prioritizing and managing their own workload, and able to ensure prompt service and end-user issue resolution. The Network Operator (Fri.-Sun. 5:30PM – 5:30AM shift) provides Service Desk Level 1 Support by performing the skills listed below. Role Description: End-user Support • Provides technical assistance, support, and advice to technical and non-technical end-users calling for support of their IT hardware or software assets or needs. • Creates and escalates Remedy trouble tickets to Engineers, tier two ITSD staff, and/or third-party service providers to ensure the quick resolution of IT issues. • Works with Engineers, IED staff and contracted personnel, and/or third-party providers as needed. • Researches and updates reference publications and diagnostic aids to seek information necessary to resolve end-user issues as needed. • Follows IT Service Desk procedures and Network Operator run books and makes recommendations when improvements are needed. • Promptly and properly escalates high priority issues. Monitoring & Maintenance • Actively monitors the status of the IED network and attached assets using established tools and promptly initiates appropriate actions. • Actively monitors logs to ensure the successful completion of scheduled tasks. • Actively monitors the Remedy ticket queue. • Responds to outages and system failures using established escalation processes. • Monitors the network operator inbox for any event messages and initiates action as needed. • Monitors Server Farm building access. • Proactively identifies and resolves problems. Communication • Acts as the primary information technology contact for all IED employees and business partners outside of regular business hours. • Monitors the developer hotline during coverage hours. • Issues network status updates using established procedures. • Follows quality standards and displays strong customer service skills. Routine Tasks • Participates in account administration, including password resets, restores, and account moves via established Enterprise systems and operating procedures. • Assists the daytime network operators with outstanding tasks. • Updates network operator documentation and run books. • Participates in disaster recovery. • Completes assigned tasks. Required Skills: • Possesses excellent communication skills; both written and spoken • Ability to be clearly understood and has excellent phone etiquette • Ability to support end-users with varying IT skillsets • Ability to follow directions, especially when using established run books, documentation, and delivery center standard operating procedures • Ability to adapt to change • Detail oriented and resourcefu   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 134717 while calling.   Other jobs in PA: Dauphin (1), Dauphin County (3), Downingtown (2), Glen Milla (1), Harribsurg (1), Harrisburg (47), Horsham (6), Malvern (2), Pennsylvania (13), Phila (2), Philadelphia (16), Pittsburgh (1), Radnor (2), Reading (1), Sharon (3), WAYNE (1), West Cheste (1), West Chester (33),    Excellent Communication Skills job openings in other states Jobs List DAS OB-Quality Assurance Specialist 3 / QA 3 (753293) Create date: 18-Dec-2024 No of Submissions : 2 Start date : 01/06/2025 End Date : 06/30/2025 Submission deadline : 01/03/2025 Client Info : DAS Note: * QA 3 Reposted. Please check MUST in Complete Description AM:Stacy * Submit candidates who are ready working onsite Hybrid (Tuesday and Wednes.... 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(This job is for - job Jobs in MI Pontiac Consultant - (in Pontiac, MI))    Excellent Communication Skills job openings in PA Jobs List PS PS1 A4 Emerging PS1 - 619260 Create date: 06-Jan-2020 start date: 01/27/2020 End date: 06/30/2020 submission deadline: 01/9/2020 client info : PennDOT Description: ***Client would prefer candidates local to the Harrisburg, PA Area.*** ***This requisitions PO is funded through 9/30/20, .... (This job is for - End User Documentation Jobs in PA Hersheypark Consultant - (in Hersheypark, PA)) (Consultant: Excellent Communication Skills, System Administration, Troubleshoot, Windows 10 Office 365 in Dauphin County, PA)

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