Troubleshoot Ticketing Application Windows Operating System Support Consultant (   Requirement id 133508 Job title Consultant Job location in Whitewater, WI Skills required Technical Knowledge, Support Assistance, Troubleshoot, Ticketing Application Windows Operating Open Date 03-May-2022 Close Date Job type Contract Duration 4 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Technical Knowledge, Support Assistance, Troubleshoot, Ticketing Application Windows Operating start date:6/1/2022 End date:09/30/2022 submission deadline:5/9/2022 4:00:00 PM client info: May 9, 2022 at 4:00PM CST. Note: * Interview Process: First round - 30-45 min Webex video, Second round - possible * Duration: 09/30/22, possibility of extension * Remote or On-site? On-site, Local candidates or willing to relocate at the candidates expense. Description: This position works under the general supervision of the Workstation Operation Lead and performs a variety of technology and customer support troubleshooting tasks in order to provide direct support to the campus community. This is a customer facing position and works with various customers, including faculty, office staff, and campus administration. The person in this position must have strong experience with a help desk ticketing system (ServiceNow preferred), great troubleshooting skills, and great customer service skills. The campus environment consists of Windows & Mac operating systems. Customer and Technical Support Responsibilities: 1. Technology support to faculty, staff, and students over the phone, via email, chat and in person while meeting all campus support service objectives (SLOs). 2. Investigate technical issues and escalate tickets as appropriate. 3. Consistently update all open help desk tickets and communicate with the technical support teams and/or customers as appropriate. 4. Follow established procedures for tracking technology problems and solutions. 5. Document troubleshooting steps, technical solutions, and processes in Knowledge Base Articles, templates, and ITSM tool. 6. May provide a limited degree of work guidance and leadership to other help desk personnel. Minimum Qualifications: • 3-5 years of experience troubleshooting technology support issues • Experience with enterprise level ticket management systems • Experience in maintaining Windows and Mac operating systems and hardware Highly Desired Qualifications: • Experience with Service Now (IT Service Management platform) • Experience in a higher education environment Knowledge, Skills & Abilities: • Ability to work with customers with varied skill levels in using technology including campus executive staff • Ability to communicate technology concepts to customers clearly in writing and speaking • Ability to rely on experience and judgement to plan and accomplish tasks • Ability to interact respectfully with people from diverse socioeconomic, cultural and ethnic backgrounds • Willingness and ability to be an active participant in following applicable safety rules and regulations including necessary training and skills.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 133508 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2),    Technical Knowledge job openings in other states Jobs List ITSAC 5510000134 Project Manager Specialist -SP Create date: 10-Aug-2023 Bid URL: https://dir.my.site.com/itsacvendor/s/itsac-vendor-response/a588z0000007Ny7AAE/5510000134 Note: Online Submission Note: Total estimated hours per Candidate shall not exceed 2080 hours Note: RTR form must be signed by the candidate Submission Deadline: 8/17/2023 5:00 PM CT Start Date: 8/28/2023 End.... 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