Troubleshooting Installation Microsoft Office Suite Microsoft Operating System Audi   Requirement id 116633 Job title Analyst Job location in Gainesville, FL Skills required Software And Hardware Support, Troubleshooting, Service Desk, Installation Microsoft Office Suite Micr Open Date 11-May-2021 Close Date Job type Not specified Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Software And Hardware Support, Troubleshooting, Service Desk, Installation Microsoft Office Suite Micr Bid URL: http://sourcing.myfloridamarketplace.com/Sourcing/Main/ad/webjumper?passwordadapter=SourcingSupplierUser&username=coolsoft1&itemID=gmi807.fd&awcharset=UTF-8 Note: Exhibit G: Resume Self-Certification Form must be submitted. Note: OIT is accepting ONE (1) candidate submission per vendor for this NEW position Submission Deadline: 5/13/2021 2:30 PM EST Start Date: 7/1/2021 End Date: 6/30/2022 Client: Florida Department of Transportation Description: Scope of Services Responsible for 2 software and hardware support. Provides technical advice, guidance and informal training to customers using hardware and software programs. Troubleshoots and restores routine technical service and equipment problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures. Performs root cause analysis and develops checklists for typical problems. Recommends procedures and controls for problem prevention. Maintains knowledge database and call tracking database to enhance quality of problem resolutions. Works in a team setting, sharing information and assisting others with calls. 5 Education Bachelors Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience. 6 Experience Typically has 2 to 5 years of IT work experience with demonstrated working knowledge of basic to moderately complex hardware and software products and problem solving/troubleshooting skills. 7 Primary Job Duties/ Tasks Monitors Service Desk queue and resolves support tickets as assigned. Documents work performed and resolution(s). Identify, analyze and resolve problems and issues through the use of troubleshooting tools and techniques as well as teamwork. Provides high level of customer service by providing status and information to the customer. Assigns service desk tickets to the appropriate technician or group for proper resolution and ensures all Service Level Agreements are met in a timely manner. Performs advanced troubleshooting to determine cause of problem. Installs, configures and provides user support of personal computers and peripheral equipment to include software installation and upgrades, patches and advanced technical support within specified time frame. Works with staff on issues outside their areas of responsibility as needed. Provides hardware and software technical training and professional development for other Technicians as needed or assigned. Provides Tier III advanced support for other Technicians as needed or assigned. Oversees, coordinates, and/or participates in projects like the Personal Computer Replacement Project, Memory Upgrade Project, Operating System Upgrade Project, etc. Provides support for software applications such as Microsoft Operating Systems, Microsoft Office Suite, various off the shelf and Department developed applications, as needed or assigned. Participates on statewide teams, both internal and external to the Office of Information Technology (OIT). Provide facts to facilitate the teams decision-making process and to achieve the teams goals. Shares information and receives feedback from other OIT staff as appropriate. Generates and maintains detailed technical documentation including software installation guidelines, troubleshooting processes, etc. Coordinates service calls and repairs for warranty and non-warranty items. Maintains records on all calls and keeps accurate records relating to service calls for maintenance or warranty repairs. Installs, maintains, and supports specialized software applications as assigned. Performs, evaluates, and promotes research and testing of assigned special applications including both hardware and software. Provides Audio Visual (AV) and Video Conference (VC) support as assigned. Assists with reserving, setting up, and troubles   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 116633 while calling.   Other jobs in FL: Alachua (1), Ft Lauderdale (2), Ft Myers (2), Jacksonville (57), Lake Mary (1), Miami (4), Orlando (10), Saint Petersburg (3), South Florida (1), St Petersburg (1), Tallahassee (1), Tampa (26),    Software And Hardware Support job openings in other states Jobs List NCDOT - Specialist- Expert (702865) Create date: 24-Jan-2023 Onsite Start date :02/06/2023 End Date :06/23/2023 Submission deadline :01/30/2023 Client Info :NCDOT Description : --------------------------------------------- ***The candidate will work on-site in Raleigh and travel to statewide DOT offices. The NCDIT-Transportation is .... (This job is for - Communication Jobs in NC Raleigh Specialist - (in Raleigh, NC)) Desktop Support IV - 113103 - SP Create date: 06-Jan-2023 start date: 01/30/2023 End date: 06/30/2023 submission deadline: 1/13/23 at 4:00PM CST. client info : DOC Note : * Interview Process: Teams Video * Contract Duration: 6/30/23 with possibility of extension * Onsite or Remote: Candidates MUST reside in Wisconsin or relo.... (This job is for - Maintainence Jobs in WI Madison Consultant - (in Madison, WI)) Help Desk Technician 4 - 108397 - SP Create date: 24-Aug-2022 start date:9/12/2022 End date:10/31/2022 submission deadline:9/1 at 4pm CST. client info : ITS Note: * Position will be 100% onsite at the Bismarck location. Local candidates only. Description: Individual will work as a member of.... (This job is for - job Jobs in ND Bismarck Consultant - (in Bismarck, ND)) Desktop Support - 57195 Create date: 16-Jun-2022 start date:6/13/2022 End date:06/30/2023 submission deadline:06/20/2022 client info : TN DOE Note: * Candidate must be local: Description: Job Code 07554I Performs desktop computer support assignments, with an emphasis on deskto.... (This job is for - job Jobs in TN Nashville Consultant - (in Nashville, TN)) VSU - Technical Support Analyst (677112) Create date: 01-Mar-2022 Start Date :03/14/2022 End Date :06/10/2022 Submission Deadline: :03/4/2022 Client Info: VSU Note : * Agency Interview Type: Web Cam Interview Only Description: If selected, contractors will have 2 telework days other 3 days (schedule to be discusse.... (This job is for - Equivalent Jobs in VA Petersburg Analyst - (in Petersburg, VA))    Software And Hardware Support job openings in FL Jobs List Doc196811 Job 2210 Customer Support Analyst B. Inter -SP Create date: 22-Apr-2022 Bid URL: http://sourcing.myfloridamarketplace.com/Sourcing/Main/ad/webjumper?passwordadapter=SourcingSupplierUser&username=coolsoft1&itemID=it7ih7.fd&awcharset=UTF-8 Note: FDOT is accepting ONE (1) candidate submissions per vendor for this Incumbent position. Note: Exhibit F-Resume Self-Certification Form must be signed by the candi.... (This job is for - job Jobs in FL Deland Analyst - (in Deland, FL)) Doc196805 Job 2210 Customer Support Analyst A. Entry -SP Create date: 22-Apr-2022 Bid URL: http://sourcing.myfloridamarketplace.com/Sourcing/Main/ad/webjumper?passwordadapter=SourcingSupplierUser&username=coolsoft1&itemID=it5qns.fd&awcharset=UTF-8 Note: FDOT is accepting ONE (1) candidate submissions per vendor for this Incumbent position. Note: Exhibit F-Resume Self-Certification Form must be signed by the candi.... (This job is for - Troubleshooting Jobs in FL Chipley Analyst - (in Chipley, FL)) (Analyst: Software And Hardware Support, Troubleshooting, Service Desk, Installation Microsoft Office Suite Micr in Gainesville, FL)

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