Troubleshooting ServiceNow Analyst (Jobs in Columbus, OH)   Requirement id 120905 Job title Analyst Job location in Columbus, OH Skills required IT Service Management, Troubleshooting, Documenting Requirements, ServiceNow Open Date 15-Dec-2021 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: IT Service Management, Troubleshooting, Documenting Requirements, ServiceNow Start Date :01/10/2022 End Date :06/30/2022 Submison Deadline :12/20/2021 Client Info : DOT Description : DESCRIPTION: HDA1 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally. This position will function as a highly skilled HDA with specific responsibilities that include: 1. Understanding of Desktop Support and Software Licensing Services. 2. Ability to image machines and install complicated software. 3. Uses creativity and innovation to automate and streamline processes and procedures. 4. Understands customer support, likes to work with people and can ensure that the customer is satisfied. 5. Ability to troubleshoot in a high level systematic way. Ability to identify issues, research cause, and remediate. 6. Experienced in building, setup and removal of desktop equipment (PCs, laptops, phones, peripherals, software, etc.) 7. Troubleshoots basic network, software, printing and/or installation problems 8. Supports staff hardware moves for facility reorganization. 9. Experience with ServiceNow and Knowledge Base preferable. 10. Consultant must be available to work a standard 8 hour shift between the hours of 7AM and 5PM. (Expect regular changes to either the earlier or later shift). 11. Consultant must be punctual and reliable: arriving at work on time is essential and required as this is a Customer Service Environment. EXPERIENCE: 1. Strong communication/leadership skills. 2. Strong influence, collaboration and negotiation experience. 3. Ability to collaborate with supporting resources across business and/or functional lines. 4. Have excellent oral and written skills/possess strong meeting and work session facilitation skills. 5. Act as the escalation point for high priority support issues. 6. Ability to interpret end user license agreements. 7. Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets). 8. Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements. 9. Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills. 10. Must be knowledgeable in the English language/speak clearly and understandably use the English language. 11. Ability to understand and follow processes established for the Service Desk. REQUIRED SKILLS: 1. 2 Years IT experience. 2. 2 Years Troubleshooting experience. 3. 2 Years experience documenting procedures. DESIRED SKILLS: • Experience using ServiceNow is required. • Retail customer service experience is desired. • Service Desk experience is required.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 120905 while calling.   Other jobs in OH: Cincinnati (1), Cleveland (1), Columbus (233), Dublin (8), Solon (2), IT Service Management job openings in Columbus, OH Jobs List ServiceNow Admin - 6681 Create date: 15-Jun-2017 A ServiceNow Administrator is needed to fulfill a contract role with our Columbus, Ohio client. Qualified candidates will possess the following skills / experience: Extensive ServiceNow Catalog configuration experience - 1+ years (Mandatory) Good verbal communication skills (Mandatory) Available to be on site (Mand.... (This job is for - ServiceNow Jobs in OH Columbus Administrator - (in Columbus, OH)) ServiceNow Admin - 6431 Create date: 25-May-2017 Candidates must be available to work on site in Columbus. Extensive ServiceNow Catalog configuration experience (2 years or more) Good verbal communication skills Strong IT Service Management experience (Helpful) (This job is for - job Jobs in OH Columbus Administrator - (in Columbus, OH))    IT Service Management job openings in other states Jobs List NCDIT - Technical Specialist- Expert (750882) Create date: 08-Nov-2024 No of Submissions : 2 Start date : 11/18/2024 End Date : 02/07/2025 Submission deadline : 11/15/2024 Client Info : NCDIT Note: * Agency Interview Type : Either Webcam Interview or In Person * Remote Description : The ServiceNOW Developer Architect.... 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