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Troubleshooting Active Directory Mapping Analyst
(Jobs in COLUMBIA, SC)
 
Requirement id 135955
Job title Analyst
Job location in Columbia, SC
Skills required Technical Requirements, Troubleshooting, Windows 10, Active Directory Mapping
Open Date 23-Aug-2022
Close Date
Job type Contract
Duration 10 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Analyst: Technical Requirements, Troubleshooting, Windows 10, Active Directory Mapping

start date:9/1/2022
End date:10 MONTHS from start date

submission deadline: 8/25/2022

client info : Department of Administration

Note:

INTERVIEW PROCESS (phone, video or in-person, how many rounds of i/vs, etc)?

Initial round of phone interviews with in-person interview preferred before final selection

Description:

Under limited supervision, the employee performs service enhancement tasks for endpoint solutions based on guidance from vendors and the endpoint eng
ineering team. Employee conducts software upgrades and installs new and enhanced software within the environments. Employee must be able to research and recommend upgrades and enhancements of endpoint related solutions. Employee must consult with vendors on configuration changes and troubleshoot both customer and Department of Technology endpoint related issues. Employee will work with Department of Technology customers to provide training on endpoint related solutions. Employee must follow all established procedures including Change Management. Employee must maintain good relations with agency management and officials, vendors, and users.

DAILY DUTIES / RESPONSIBILITIES:

- Monitors Service-Now for help desk tickets pertaining to the Managed Workstations Services and addresses them as needed. Escalates tickets to other teams or vendors as appropriate.

- Assists with service enhancement projects in conjunction with project managers, endpoint engineers, other technical teams, and vendors

- Serves as technical lead on endpoint related projects

- Documents procedures for other team members and technical teams

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):

- Ability to communicate and gather technical requirements from customers.

- Ability to maintain positive working relationships with staff, users, management, vendors and other officials

- Ability to clearly document processes and procedures for knowledge transfer to other staff

- Working knowledge for administering print queues on a Windows Print Server

- Working knowledge for troubleshooting complex issues with Windows 10 including Defender for Endpoint and Microsoft Apps including Teams and OneDrive

- Working knowledge for managing file permissions on network drives using Active Directory groups and troubleshooting issues related to network drive mapping and permissions

- Working knowledge for migrating large amounts (>100TB, >2000users) of network drive data to OneDrive and Teams sites

- Working knowledge using Microsoft Intune to deploy secure configurations including Defender for Endpoint settings

- Working knowledge for using Intune to configure iOS-based mobile devices

- Working knowledge for securely configuring printers based on industry standards and benchmarks

- Working knowledge for administering virtual desktops on VMware Horizon View and VMware vCenter

- Working knowledge of Windows Server OS

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):

- Working knowledge for deploying and managing HP Security Manager

-Working knowledge for administering PrinterLogic

- Working knowledge for administering Azure Virtual Desktops and Azure Windows Virtual Desktops

- Working knowledge and experience using Microsoft Intune for deploying software and making it available through Company Portal

- Working knowledge for administering Microsoft Deployment Toolkit to deploy images with up-to-date drivers

- Working knowledge for using Quest Kace to develop reporting and deploy software and driver patches

- Working knowledge for using Intune to configure iOS-based mobile devices

- Working knowledge configurin
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 135955 while calling.
 
Other jobs in SC: Beaufort (1), Blythewod (2), Blythewood (3), Charleston (17), Columbia (37), Greenville (4), Hartsville (2), North Charleston (2), Overland Park (1), San Francisco (1), SENECA (4), South Carolina (1), Spartanburg (3), Unknown (2),
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(Analyst: Technical Requirements, Troubleshooting, Windows 10, Active Directory Mapping in Columbia, SC)
     
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