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Troubleshooting IT Experience Lansweeper Specialist
(Jobs in Albany, NY)
 
Requirement id 120847
Job title Specialist
Job location in Albany, NY
Skills required Troubleshooting, IT Experience, Peripheral Hardware Support, Lansweeper
Open Date 13-Dec-2021
Close Date
Job type Contract
Duration 1 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Specialist: Troubleshooting, IT Experience, Peripheral Hardware Support, Lansweeper

Description:

Day-to-Day Tasks include, but not limited to:

Guidance of technical staff
Provide training, support and troubleshooting.
Review and test new technologies.
Respond to all service requests.
Use of LanSweeper.
Document user request or issue document the diagnostic steps performed when troubleshooting the issue and assist the user with resolution using existing procedures and documentation.
Acts as single point of contact for users of the Departments Information Technology (IT) services and directs questions and report problems regarding services and products.
Installation of desktop hardware / peripherals, printers and thin clients.
Installation of individual software packages, as needed, for all users.
Use of imaging software to create custom images and expedite large equipment roll-outs.
Support and deploy O365 and Office 2016.

Mandatory Qualifications:

Work in the field of Information Technology, experienced in the usage and support of a collection of development platforms, technical architectures or business applications and products that run on those platforms – beyond that of a Programmer.
12 - 36 months experience

Preferred Qualifications:

24 months experience supervising and providing technical support for level 2 help desk staff.
24 months experience utilizing VMware vSphere to support virtual desktops including linked clones.
24 months experience using LanSweeper, Remote Desktop and Active Directory, all three are required.
24 months experience using ITSM service desks.
24 months experience resolving hardware and software issues and troubleshooting Windows 7 applications and OS.
30 months experience configuring and installing Windows based hardware, peripherals, network printers and thin clients.
24 months experience in network monitoring, permissions and troubleshooting user accounts.
24 months experience with the installation and support of Microsoft Office suites in an enterprise environment.
24 months experience managing equipment inventory
24 months experience scripting in a Windows environment
24 months experience troubleshooting Windows 10 OS and applications.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 120847 while calling.
 
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