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Troubleshooting NICE Verint IVR Engineer
(Jobs in Columbus, OH)
 
Requirement id 61656
Job title Engineer
Job location in Columbus, OH
Skills required Genesys Developer, Troubleshooting, NICE, Verint IVR
Open Date 08-Jun-2017
Close Date
Job type Contract
Duration 18 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Engineer: Genesys Developer, Troubleshooting, NICE, Verint IVR

The candidate will provide support and consulting on current contact center platforms including Genesys CTI, IVR, eServices, NICE/IEX workforce management, & Verint workforce management.

Responsibilities:

* Build knowledge/skills of team members on new technologies (Co-Browse, Chat, Analytics & other)
* On-call responsibilities during business hours
* On-call responsibilities 24x7 and weekends every 8th week.
* System license administration and automation

Skills sets required and desired:

* Genesys Framework, Routing, Reporting, Analytics, eServices, IVR support
* Workforce management experience with NICE/IEX & Verint
* Build knowledge/skills of team members on new technologies (Co-Browse, Chat, other)
* Networking & Voice infrastructure
* Troubleshooting
* Communication skills
* Technical documentation writing
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 61656 while calling.
 
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(Engineer: Genesys Developer, Troubleshooting, NICE, Verint IVR in Columbus, OH)
     
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