Troubleshooting TCP/IP ITSM Desktop Technician Consultant (Jobs in Louisville, KY   Requirement id 88309 Job title Consultant Job location in Louisville, KY Skills required Troubleshooting, TCP/IP, Customer Service, ITSM Desktop Technician Open Date 07-Feb-2019 Close Date Job type Contract Duration 10 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Troubleshooting, TCP/IP, Customer Service, ITSM Desktop Technician Start Date :02/19/2019 End Date :12/31/2019 Submission Deadline :Wednesday, February 13, 2019 at 5:00 PM E.S.T. Description : PC Tech Refresh – the scope of this project is to replace client PCs that are 4 years old. Technician will be required to perform needs assessment, (hardware & software) using a Company developed system, and builds for client PCs. The Company is migrating from Windows 7 to Windows 10 and experience in installation/build is of importance. In addition, the Technician may be assigned to a location in the Louisville area to provide basic hardware and software troubleshooting. The Technician will be required to work in and with the Companys ITSM system (Cherwell). Skill Set Requirements and Capabilities: Working knowledge and ability to troubleshoot basic Windows 7 & 10 issues. Ability to troubleshoot and resolve basic hardware issues. Ability to troubleshoot basic network issues. Basic knowledge of Ethernet topology, TCP/IP protocol, and Microsoft products. Must have excellent customer service skills, and able to follow standards and procedures. Attention to detail as well as follow up and completion of assigned tasks is required. Previous experience working with an ITSM. Level of Experience: Minimum of 1 year for all Skill Set Requirements and Capabilities as a Desktop Technician. Must have experience with Windows 10 install/build.   Call 502-379-4456 Ext 100 for more details. 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