Troubleshooting outlook Organizational Skills Excellent Communication Skills IT Serv Apply   Requirement id 98631 Job title Consultant Job location in Dauphin County, PA Skills required Self Motivated, Troubleshooting, outlook, Organizational Skills Excellent Communic Open Date 04-Oct-2019 Close Date Job type Contract Duration 9 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Self Motivated, Troubleshooting, outlook, Organizational Skills Excellent Communic Description: ***This requisition requires onsite in-person first round interviews only.*** ***Client would prefer candidates local to the Harrisburg, PA Area.*** ***The PO for this req goes through 9/30/20.*** This is a new req. ***Do not resubmit candidates from previously released Help Desk req #s: 449285, 457364, 487180, 487176, 477568, 457364, 496252, 503982, 505852, 509775, 511077, 512967, 515674, 518855, 522988, 528611, 529675, 557706, 567555, 573224, 576284, 581741, 587871, 588926, 593466 & 598607.*** Vendors, please be aware that candidates submitted at least 6 months ago from 9/5/19 may now be reconsidered for this req. This is a Tier 1 position requiring working on phones all day. This position is 100% phones and 85% password resets. No Tier 2 work will be performed. This is an operational type job and reliability and communication are key components to making the department successful. The Help Desk Analyst performs the skills listed below. • Provides technical assistance, support, and advice to end users for hardware, software, and systems via phone. • Investigates and resolves computer software and hardware problems of users. • Answers questions, applying knowledge of computer software, hardware, systems, and procedures. • Talks with technical and non-technical co-workers to research problem and find solution. • Asks user with problem to use telephone and participate in diagnostic procedures, using diagnostic software or by listening to and following instructions. • Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd Party Service Providers as needed to ensure resolution • Follow quality standards, and displays strong customer service skills. • Able to work in a team environment. • Complete assigned tasks. • Excellent communication skills; both written and spoken. • Reset or restore mainframe, LAN and User IDs and passwords through RACF or Active Directory • Diagnose and coordinate the repair of products by dispatching and tracking the work of appropriate Service Providers. • Research and update, as needed, reference publications and diagnostic aids to seek information necessary to resolve end user issues. Required Skills: • Experience with call tracking and ticketing software • Attentive to details and ability to be resourceful (using supplied documentation) • Ability to support users with limited knowledge of computers, software, hardware and systems • Excellent communication skills and telephone manner. • Excellent organizational skills • Incident Management experience – Managing incidents including business expectations and communication • Basic User & Security Group Active Directory administration • Strong knowledge of Microsoft based operating systems with emphasis on Windows 7 and Office 2013 • Experience with using and troubleshooting Outlook 2013 within a network environment (permissions, calendar sharing, delegation) • You will be a self-motivated achiever who gains satisfaction from providing excellent customer service • 2+ years previous IT Service Desk and/or Call Center experience required.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 98631 while calling.   Other jobs in PA: Dauphin (1), Dauphin County (3), Downingtown (2), Glen Milla (1), Harribsurg (1), Harrisburg (47), Horsham (6), Malvern (2), Pennsylvania (13), Phila (2), Philadelphia (16), Pittsburgh (1), Radnor (2), Reading (1), Sharon (3), WAYNE (1), West Cheste (1), West Chester (33),    Self Motivated job openings in other states Jobs List GDOT OTD CRC GIS Tech (725411) Create date: 07-Dec-2023 Hybrid Start date :01/02/2024 End date :06/28/2024 Submission deadline :12/20/2023 Client info :GDOT - D&IM Description : The Georgia Department of Transportation (GDOT), Office of Transportation Data (OTD), in coordination with the Co.... 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