Troubleshooting Time Management Skills Help Desk Consultant (Jobs in Hartford, C   Requirement id 118281 Job title Consultant Job location in Hartford, CT Skills required Troubleshooting, Problem Solving Skills, Help Desk Support., Time Management Skills Help Desk Open Date 02-Aug-2021 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: Troubleshooting, Problem Solving Skills, Help Desk Support., Time Management Skills Help Desk start date:8/16/2021 End date:08/15/2022 submission deadline:08/06/2021 client info : CT OEC Note: * Candidate must be local or willing to commute or relocate. Description: Less than 2 yrs exp Assists end users in resolving hardware and software issues by fielding telephone calls and email communication, diagnosing problems and performing troubleshooting activities. Documents, tracks and monitors the problem to facilitate a timely resolution. Relies on established guidelines and instructions to perform daily job functions. Works under immediate supervision. May require an associates degree in a related area. We are looking for an engaged and self-motivated help desk technician to provide fast and useful technical assistance on multiple computer systems. You will answer queries on basic technical issues and offer advice to solve them. An excellent Help desk technician must have the good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. Responsibilities include: Supporting the customer through the problem-solving process; Recording events and problems and their resolution in logs; Following up and updating customer status and information; Responding to queries on the phone, via email, in person, or through remote access; Identifying and suggesting possible improvements on procedures; Manage help desk tickets promptly; Ability to work independently, demonstrate problem-solving skills, and ability to escalate when necessary; Create, edit, and maintain high-quality comprehensive documentation; Write, organize, and streamline content for best flow and communicate the information in a way that is engaging and understood by the target users. Preferred skills: Self-manage work assignments and meet deadlines; Balance multiple projects with competing deadlines and manage to change priorities; Strong attention to detail and the ability to work under pressure; Proven experience as a help desk technician or other customer support role; Good understanding of computer systems, mobile devices, and other tech products; Ability to diagnose and resolve technical issues; Proficiency in English; Must be a good listener and should be able to multi-task at work; Have the ability to think fast and be creative to solve complex customer issues; An adaptable, continuous learner, leveraging a growth mindset; Excellent communication and time management skills; Customer-oriented and cool-tempered.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 118281 while calling.   Other jobs in CT: Bristol (4), Hartford (1), Shelton (6), Westport (1), Windsor (4), Windsor Locks (1), Troubleshooting job openings in Hartford, CT Jobs List Application Developer - Level 3 - .NET Developer Create date: 29-Jun-2022 start date:8/1/2022 End date:08/01/2023 submission deadline:08/01/2022 client info : CT CJIS Note: * Position Location: On Site * Candidate Must Be Local Description: The CJIS team requires a Senior.Net Developer to desi.... (This job is for - TroubleshootingCJIS Jobs in CT Hartford Developer - (in Hartford, CT)) LAN Support Technician - Level 2 - 8029 Create date: 27-Apr-2021 start date:05/13/2021 End date:05/13/2022 submission deadline:4/30/2021 client info : CT DOL Note: * Candidate must be local or willing to commute or relocate. Description: 2-5 yrs exp Full-time professional work ex.... 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