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Troubleshooting Tier 2 Support Service Desk Active Directory Installing And Configu
 
Requirement id 133306
Job title Analyst
Job location in Tallahassee, FL
Skills required Audio Visual Support, Video Conference (VC) Support, Troubleshooting, Tier 2 Support Service Desk Active Direc
Open Date 22-Apr-2022
Close Date
Job type Not specified
Duration 12 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Analyst: Audio Visual Support, Video Conference (VC) Support, Troubleshooting, Tier 2 Support Service Desk Active Direc

Bid URL: http://sourcing.myfloridamarketplace.com/Sourcing/Main/ad/webjumper?passwordadapter=SourcingSupplierUser&username=coolsoft1&itemID=ijgxxw.fd&awcharset=UTF-8

Note: FDOT OIT is accepting ONE (1) candidate submissions per vendor for this Incumbent position.

Submission Deadline: 4/26/2022 12:00 PM EST
Start Date: 7/1/2022
End Date : 6/30/2023

Client: Florida Department of Transportation (FDOT)

Description:

4 Scope of Services

This resource will primarily be tasked with providing Tier 2 support of medium to high complexity for FDOT including, but not limited to the following:
1. Provides Audio Visual (AV) and Video Conference (VC) support as assigned. Assists with reserving, setting up, coordinating, and troubleshooting of AV and VC meetings.
2. Performing advanced troubleshooting to determine cause of problem. Installs, configures and provides user support of personal computers and peripheral equipment to include software installation and upgrades, patches and advanced technical support within specified time frame.
3. Monitors Service Desk queue and resolves support tickets as assigned. Assigns service desk tickets to the appropriate technician or group for proper resolution and ensures all Service Level Agreements are met in a timely manner. Documents work performed and resolution(s). Identify, analyze and resolve problems and issues through the use of troubleshooting tools and techniques as well as teamwork. Provides support for software applications such as Microsoft Operating Systems, Microsoft Office Suite, various off the shelf and Department developed applications, as needed or assigned.
4. Update asset management information in OneNote and Active Directory accordingly, as well as, coordinate with Admin Assistant on surplusing of IT equipment.
5. Provides hardware and software technical training and professional development for other Technicians as needed or assigned.
6. Participates and coordinates in projects like the Personal Computer Replacement Project, Memory Upgrade Project, Windows 10 Build Upgrade Project, etc..
7. Shares information and receives feedback from other OIT staff as appropriate. Generates and maintains detailed technical documentation including software installation guidelines, troubleshooting processes, etc.
8. Coordinates service calls and repairs for warranty and non-warranty items. Maintains records on all calls and keeps accurate records relating to service calls for maintenance or warranty repairs.
9. Installs, maintains, and supports specialized software applications as assigned. Performs, evaluates, and promotes research and testing of assigned special applications including both hardware and software.
10. Provides Tier III advanced support for other Technicians as needed or assigned.
11. Performs other duties assigned.

5 Education

Bachelors Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience.

6 Experience

Minimum of 3 years of experience

7 Primary Job Duties/ Tasks

Duties and Responsibilities will include but are not limited to:
1. Providing Tier 2 support of medium to high complexity.
2. Provides Audio Visual (AV) and Video Conference (VC) support as assigned.
3. Performing advanced troubleshooting to determine cause of problem.
4. Installs, configures and provides user support of personal computers and peripheral equipment to include software installation and upgrades, patches and advanced technical support within specified time frame.
5. Monitors Service Desk queue and resolves support tickets as assigned.
6. Update asset management information in OneNote and Active Directory accordingly, as well as, coordinate with Admin Assistant on surplusing of IT equipment.
7. Provides hardw
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 133306 while calling.
 
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(Analyst: Audio Visual Support, Video Conference (VC) Support, Troubleshooting, Tier 2 Support Service Desk Active Direc in Tallahassee, FL)
   
 
     
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