Troubleshooting Customer Service Application Testing .NET Experience Visual Studio   Requirement id 134143 Job title Analyst Job location in Tallahassee, FL Skills required Business/Systems Analysis, Service Desk, Troubleshooting, Customer Service Application Testing .NE Open Date 27-May-2022 Close Date Job type Not specified Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Business/Systems Analysis, Service Desk, Troubleshooting, Customer Service Application Testing .NE Bid URL: http://sourcing.myfloridamarketplace.com/Sourcing/Main/ad/webjumper?passwordadapter=SourcingSupplierUser&username=coolsoft1&itemID=iik0ub.fd&awcharset=UTF-8 Note: FDOT OIT is accepting ONE (1) candidate submission per vendor for this Incumbent position. Submission Deadline: 6/1/2022 2:00 PM EST Start Date: 7/1/2022 End Date : 6/30/2023 Client: Florida Department of Transportation (FDOT) Description: 4 Scope of Services The Senior Technical Business/Systems Analysts will report to the Manager for the Engineering and Operations (E&O) Team, but will work across multiple projects and teams to help fulfill needs. The selected candidates will be responsible for providing technical support for all applications for which the team is responsible. Strong problem solving, analytical, and communication skills are required. These are Technical Business/Systems Analyst positions requiring both business analysis and programming experience serving as liaisons between the customers and the OIT to provide technical solutions. Must develop and maintain expertise in the business unit(s) supported by the E&O team, as well as, an understanding of the systems/applications supported. Will review current system documentation to gain familiarity with the customers operations, understanding their processes and functions, and understanding the applications security methods and processes. Will review current application system program components and databases to become familiar with applications functionality, workflow, and data storage. Responsible for providing daily maintenance support of multiple applications/systems through the monitoring of the Departments Service Desk system and determining resolutions for reported issues and problems. This may involve technical solutions of application data corrections in database, or functional business solutions by informing the customer of the steps and procedures to follow to resolve the issue or problem. The selected candidates must possess experience and understanding of multiple technological platforms; specifically, .NET, SQL Server, and Oracle. Must have the ability to use database tools to review and understand application systems database objects and data; tables, triggers, procedures, functions, and packages for determining what is causing the issue or problem and provide resolution. 5 Education Bachelors Degree in Computer Science, Information Systems or another related technical field, or equivalent work experience. 6 Experience 3 to 5 years of business/systems analysis or development experience. 7 Primary Job Duties/ Tasks The submitted candidate must be able to perform the following duties and/or tasks: 1. Monitor Service Desk queue and resolve support tickets as assigned. 2. Assign service desk tickets to the appropriate person or group for proper resolution and ensures all Service Level Agreements are met in a timely manner. 3. Identify, analyze and resolve problems and issues through the use of troubleshooting tools and techniques as well as teamwork. 4. Perform advanced troubleshooting to determine cause of problem. 5. Provide high level of customer service by providing status and information to the customer. 6. Research and understand DOT business processes and their inter-relationships. 7. Gather, document, and manage business and technical requirements. 8. Assist customers with development of business cases. 9. Perform application testing. 8 Job Specific Knowledge, Skills and Abilities (KSAs) The submitted candidate must be able to apply common knowledge, skills, and abilities in the following areas: 1. Experience with .NET required 2. Experience with Visual Studio 3. Knowledge of the principles, practices and techniques of maintain   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 134143 while calling.   Other jobs in FL: Alachua (1), Ft Lauderdale (2), Ft Myers (2), Jacksonville (57), Lake Mary (1), Miami (4), Orlando (10), Saint Petersburg (3), South Florida (1), St Petersburg (1), Tallahassee (1), Tampa (26), Business/Systems Analysis job openings in Tallahassee, FL Jobs List PR119503-R14765 Job 7640 Business Analyst C. Advanced -SP Create date: 04-Nov-2022 Bid URL: https://service.ariba.com/Supplier.aw/ad/collabReqDetail?requestDocId=30000000000000001028899130&anp=Ariba&community=3 Note: FDOT is accepting TWO (2) candidate submission per vendor to fill this ONE (1) Incumbent position. Submission Deadline: 11/9/2022 9 am EST Start Date: 11/21/2022 End Date : 6/30/2023 .... (This job is for - job Jobs in FL Tallahassee Analyst - (in Tallahassee, FL)) PR70989-R6594 Job 7640 Business Analyst (C. Advanced) -SP Create date: 30-Aug-2022 Bid URL: https://service.ariba.com/Supplier.aw/ad/collabReqDetail?requestDocId=30000000000000001002586271&anp=Ariba&community=3 Note: FDOT is accepting ONE (1) candidate submission per vendor for this Incumbent position. Exhibit F: Resume Self - Certification form must be signed by the candidate Submission Deadline: 9/2/2.... (This job is for - job Jobs in FL Tallahassee Analyst - (in Tallahassee, FL)) PR70965-R6537 Job 7640 Business Analyst C. Advanced -SP Create date: 30-Aug-2022 Bid URL: https://service.ariba.com/Supplier.aw/ad/collabReqDetail?requestDocId=30000000000000001002576329&anp=Ariba&community=3 Note: FDOT is accepting ONE (1) candidate submission per vendor for this New position. Exhibit F: Resume Self - Certification form must be signed by the candidate Submission Deadline: 9/8/2022 5 .... (This job is for - job Jobs in FL Tallahassee Analyst - (in Tallahassee, FL)) PR70738-R6482 Job 7640 Business Analyst C. Advanced -SP Create date: 30-Aug-2022 Bid URL: Note: FDOT is accepting ONE (1) candidate submission per vendor for this Vacant position. Submission Deadline: 9/8/2022 5pm EST Start Date: 9/19/2022 End Date : 6/30/2023 Client: Florida Department of Transportation (FDOT) Description: 4 Scope of Services The advanced .... (This job is for - job Jobs in FL Tallahassee Analyst - (in Tallahassee, FL)) PR23045-R235 Job 7640 Business Analyst C. Advanced -SP Create date: 18-Jul-2022 Bid URL: https://service.ariba.com/Supplier.aw/ad/collabReqDetail?requestDocId=90000000000000000516643367&anp=Ariba&community=9 Note: FDOT is accepting TWO (2) candidate submission per vendor to fill this ONE (1) Vacant position. Note: Exhibit F: Resume Self - Certification Form must be signed by the candidate Submission .... (This job is for - job Jobs in FL Tallahassee Analyst - (in Tallahassee, FL))         (Analyst: Business/Systems Analysis, Service Desk, Troubleshooting, Customer Service Application Testing .NE in Tallahassee, FL)

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