Troubleshooting Microsoft Office Suite Audio Visual Support Technical Support Analy   Requirement id 94545 Job title Analyst Job location in Tampa, FL Skills required Microsoft Products, Tier 2/3 Support, Troubleshooting, Microsoft Office Suite Audio Visual Supp Open Date 01-Jul-2019 Close Date Job type Not specified Duration 11 Months Compensation DOE Status requirement --- Job interview type Face to Face interview    Email Recruiter: coolsoft Job Description Analyst: Microsoft Products, Tier 2/3 Support, Troubleshooting, Microsoft Office Suite Audio Visual Supp Exhibit B: Resume Self-Certification Form must be submitted. Note: OIT is accepting ONE (1) candidate submission per vendor for this NEW position. Submission Deadline: 7/7/2019 2:30 AM EST Start Date: 8/1/2019 End Date: 6/30/2020 Client: Florida Department of Transportation Description: 4 Scope of Services This resource will primarily be tasked with providing Tier 2 support of medium to high complexity for FDOT including, but not limited to the following: 1. Provides Audio Visual (AV) and Video Conference (VC) support as assigned. Assists with reserving, setting up, coordinating, and troubleshooting of AV and VC meetings. 2. Performing advanced troubleshooting to determine cause of problem. Installs, configures and provides user support of personal computers and peripheral equipment to include software installation and upgrades, patches and advanced technical support within specified time frame. 3. Monitors Service Desk queue and resolves support tickets as assigned. Assigns service desk tickets to the appropriate technician or group for proper resolution and ensures all Service Level Agreements are met in a timely manner. Documents work performed and resolution(s). Identify, analyze and resolve problems and issues through the use of troubleshooting tools and techniques as well as teamwork. Provides support for software applications such as Microsoft Operating Systems, Microsoft Office Suite, various off the shelf and Department developed applications, as needed or assigned. 4. Update asset management information in OneNote and Active Directory accordingly, as well as, coordinate with Admin Assistant on surplusing of IT equipment. 5. Provides hardware and software technical training and professional development for other Technicians as needed or assigned. 6. Participates and coordinates in projects like the Personal Computer Replacement Project, Memory Upgrade Project, Windows 10 Build Upgrade Project, etc.. 7. Shares information and receives feedback from other OIT staff as appropriate. Generates and maintains detailed technical documentation including software installation guidelines, troubleshooting processes, etc. 8. Coordinates service calls and repairs for warranty and non-warranty items. Maintains records on all calls and keeps accurate records relating to service calls for maintenance or warranty repairs. 9. Installs, maintains, and supports specialized software applications as assigned. Performs, evaluates, and promotes research and testing of assigned special applications including both hardware and software. 10. Provides Tier III advanced support for other Technicians as needed or assigned. 11. Performs other duties assigned. 5 Education Bachelors Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience. 6 Experience Minimum of 3 years of experience. 7 Primary Job Duties/ Tasks Duties and Responsibilities will include but are not limited to: Providing Tier 2 support of medium to high complexity. Provides Audio Visual (AV) and Video Conference (VC) support as assigned. Performing advanced troubleshooting to determine cause of problem. Installs, configures and provides user support of personal computers and peripheral equipment to include software installation and upgrades, patches and advanced technical support within specified time frame. Monitors Service Desk queue and resolves support tickets as assigned. Update asset management information in OneNote and Active Directory accordingly, as well as, coordinate with Admin Assistant on surplusing of IT equipment. Provides hardware and software technical training and professional development. Participates and coordinates in projects. Shares information   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 94545 while calling.   Other jobs in FL: Alachua (1), Ft Lauderdale (2), Ft Myers (2), Jacksonville (57), Lake Mary (1), Miami (4), Orlando (10), Saint Petersburg (3), South Florida (1), St Petersburg (1), Tallahassee (1), Tampa (26), Microsoft Products job openings in Tampa, FL Jobs List Doc158947 Job 2210 Customer Support Analyst B Inter -SP Create date: 11-May-2021 Bid URL: http://sourcing.myfloridamarketplace.com/Sourcing/Main/ad/webjumper?passwordadapter=SourcingSupplierUser&username=coolsoft1&itemID=gmhl8z.fd&awcharset=UTF-8 Note: Exhibit G: Resume Self-Certification Form must be submitted. Note: OIT is accepting ONE (1) candidate submission per vendor for this NEW position. job Jobs in FL Tampa Analyst - (in Tampa, FL))    Microsoft Products job openings in other states Jobs List DRC-Tester 2/Replacement (747973) Create date: 27-Sep-2024 No of Submissions : 3 start date :11/04/2024 End date :06/30/2025 submission deadline : 10/02/2024 client info : DRC Note: * 100% Remote Description : ODRC expects the more experienced tester to be a member of a tea.... (This job is for - job Jobs in OH Columbus Tester - (in Columbus, OH)) Administrative Services Assistant - 60433 Create date: 11-Apr-2023 start date : 05/01/2023 End date : 10/31/2023 submission deadline : 04/17/2023 client info : TN ECD Note : * Position Location : Hybrid Description : he Administrative Assistant is responsible for supporting the effective .... 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(This job is for - Visio Jobs in KY Frankfort Analyst - (in Frankfort, KY)) Business Analyst-TWISTBA321 Create date: 19-Mar-2021 Job Description Business Analyst-TWISTBA321 Frankfort, KY Long-term Indefinite. Job Description Family Services and Substance Abuse Monitoring Branch (FSSMB) is currently seeking qualified candidates for the position of Business Analyst for the application development of The Workers Informatio.... (This job is for - job Jobs in KY Frankfort Analyst - (in Frankfort, KY))    Microsoft Products job openings in FL Jobs List PR124410-R15203 Customer Support Analyst, A. Entry (D5) -SP Create date: 14-Nov-2022 Bid URL: https://service.ariba.com/Supplier.aw/ad/collabReqDetail?requestDocId=30000000000000001032512215&anp=Ariba&community=3 Note: FDOT is accepting ONE (1) candidate submission per vendor for this Vacant position. Exhibit F: Resume Self - Certification form must be signed by the candidate Submission Deadline: 11/17/20.... (This job is for - LAN WAN Jobs in FL Deland Analyst - (in Deland, FL)) Doc198123 1250 Application Development Analyst (WT2) -SP Create date: 02-May-2022 Bid URL: http://sourcing.myfloridamarketplace.com/Sourcing/Main/ad/webjumper?passwordadapter=SourcingSupplierUser&username=coolsoft1&itemID=iwp57n.fd&awcharset=UTF-8 Note: Contract Exhibit F - Resume Self-Certification Form must be signed by the candidate Submission Deadline: 5/8/2022 3:30 PM EST Start Date: 7/1/2022 job Jobs in FL Tallahassee Analyst - (in Tallahassee, FL)) Doc193723 Job 2210 Customer Support Analyst A. Entry -SP Create date: 22-Apr-2022 Bid URL: Note: FDOT is accepting ONE (1) candidate submissions per vendor for this Incumbent position. Note: Exhibit F-Resume Self-Certification Form must be signed by the candidate Submission Deadline: 4/26/2022 12:00 PM EST Start Date: 7/1/2022 End Date : 6/30/2023 Client: Florida Department of Tr.... (This job is for - job Jobs in FL Chipley Analyst - (in Chipley, FL)) Doc188843 Job 2210 Customer Support Analyst B Inter -SP Create date: 15-Feb-2022 Bid URL: http://sourcing.myfloridamarketplace.com/Sourcing/Main/ad/webjumper?passwordadapter=SourcingSupplierUser&username=coolsoft1&itemID=icmo8m.fd&awcharset=UTF-8 Exhibit F or G: Resume Self-Certification Form must be signed by the candidate Note: FDOT OIT is accepting ONE (1) candidate submission per vendor for this NEW po.... (This job is for - SharePoint Jobs in FL Tallahassee Analyst - (in Tallahassee, FL)) Doc173463 Customer Support Analyst A. Entry (District 3) -SP Create date: 10-Aug-2021 Bid URL: http://sourcing.myfloridamarketplace.com/Sourcing/Main/ad/webjumper?passwordadapter=SourcingSupplierUser&username=coolsoft1&itemID=hj0jzp.fd&awcharset=UTF-8 Exhibit G: Resume Self-Certification Form must be submitted. Note: FDOT is accepting ONE (1) candidate submission per vendor for this Vacant position. Submis.... (This job is for - outlook Jobs in FL Chipley Analyst - (in Chipley, FL)) (Analyst: Microsoft Products, Tier 2/3 Support, Troubleshooting, Microsoft Office Suite Audio Visual Supp in Tampa, FL)

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