Troubleshooting Written Communication Skills Problem Solving Skills Engineer (Jo   Requirement id 86726 Job title Engineer Job location in Quincy, MA Skills required Telecom Experience, VoIP/SIP Support, Troubleshooting, Written Communication Skills Problem Sol Open Date 21-Dec-2018 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Engineer: Telecom Experience, VoIP/SIP Support, Troubleshooting, Written Communication Skills Problem Sol This person will be a key liaison for day to day operations and application support for all aspects of the Avaya Aura systems and associated software and hardware. This position will be based out of our Quincy office but will be required to travel to other client sites to support the Telecom environment. This includes integration support among the Avaya S8800 PBX and any other vendor escalations. Daily monitoring and maintaining telephony enterprise and assuring maximum system uptime, component patching, alarm resolution and Service Desk ticket resolution. This candidate will require good working knowledge and background in Contact Center technologies and operations, VoIP & SIP telephony experience and will need to have excellent communication and customer/vendor relations experience. Resolve telephony service interruptions with minimal supervision. This includes working with vendors and communicating status updates to telecom management. Proactively analyze, troubleshoot and resolve telecommunications system alarms and circuit issues in a timely manner. Perform routine system administration and maintenance for local and remote locations with no impact to the end-user community. The successful candidate must be capable and comfortable with working in a team setting; sharing knowledge, skills and specific abilities in an effort to enhance overall team proficiency. Also, the successful candidate will be expected to perform other related duties as directed, but not limited to system backups, system archival; non-technical duties as, meetings, conference calls, IT related material deliveries, routine server room organization. Additional responsibilities include but are not limited to: Works with team members and business units to maintain an enterprise wide, converged voice strategy and unified dial plan Ensures high availability of our critical contact centers infrastructure Assists in maintaining high availability of critical voice services located in remote offices. Willingness to travel to remote office locations for expansions, and other infrastructure changes and support. Acts as a liaison for internal customers and third party vendors Mentors and maintains a close working relationship with the other Tech Ops engineers within the team Administers and manages hardware and software upgrades to our voice systems Creation and maintenance of documentation and processes Responsible for full telecom disaster recovery support Work with Telecom Vendors to establish and manage relationships and services Qualifications: 5+ years of experience and knowledge of Avaya systems S8800 Media Servers, G450 Gateways, Avaya Session Manager, AES (Application Enablement Services), Avaya Aura Communications Manager and adjuncts, Avaya Aura Messaging, VoIP implementation, Avaya One-X Mobile & EC500. 5+ years of hands-on VoIP/SIP experience a must 5+ years of experience in the design and troubleshooting of enterprise-class telephony and LAN/WAN environments Technical experience and competency with the following: Data Networking; VoIP & Quality of Service H.323 & SIP endpoints; DHCP; VLAN. Capable of managing special assigned projects Excellent oral and written communication skills Good interpersonal and customer facing skills Excellent problem solver with strong trouble shooting skills Ability to work with minimal supervision Knowledge of one or more of the following disciplines: Carrier SIP Services Contact Center Reporting Outbound IVR dialers (SBC) Acme Session Border Controllers. Distributed network sniffers/analyzers Working knowledge and skill in: VoiceXML, JavaScript, XML a plus.   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 86726 while calling.   Other jobs in MA: Boston (103), Burlington (1), Cambridge (1), Canton (3), Chelsea (9), Franklin (1), Lexington (2), Malden (10), Marlborough (2), Maynard (2), Newton (1), Quincy (6), Sharon (1), Waltham (1), Welesley (1), Wellesley (6), Westborough (1), Westbourough (1), Telecom Experience job openings in Quincy, MA Jobs List ITS63_EHS-FY20- Network Engineer_002 - Telecom -SP Create date: 08-Nov-2019 Note: May be filled PRIOR TO CLOSE DATE: Yes Note: Maximum number of resumes per ITS63 Vendors: __2 Note: Resumes must be emailed to: Rose.Romagna@state.ma.us and EOHHS-ITContractorResumes@MassMail.State.MA.US Submission Deadline: 11/14/2019 Start Date: 11/25/2019 End Date: 5/24/2020 Client.... (This job is for - Spreadsheet Jobs in MA Quincy Engineer - (in Quincy, MA)) ITS63 DOT Telecom Specialist 002 Re-Post -SP Create date: 10-Jan-2019 Bid Number: BD-19-1030-0P100-0P110-34366 Submission Deadline: 1/10/2019 4:00:00 PM Start Date: 1/21/2019 End Date: 7/20/2019 Client: Department of Transportation Description: General Requirements: CORI requirements: _X_After candidate selection Interview requirements: _X_ Initial c.... (This job is for - job Jobs in MA Quincy Specialist - (in Quincy, MA))    Telecom Experience job openings in other states Jobs List System Administrator -62535 Create date: 09-Apr-2024 start date : 04/22/2024 End date :04/21/2025 submission deadline :04/10/2024 client info : CT DPH Note: * Position Location: Hybrid Description : As part of the Bureau of Information Technology Solutions (BITS), the consu.... (This job is for - job Jobs in CT Hartford Administrator - (in Hartford, CT)) DCA IT Business Analyst (6 Mos.) 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Financial Managers are responsible for the financial health of an organization. They produce financial reports, direct investment activities, and develop strategies and plans for the long-term financial .... (This job is for - Management Jobs in WA Bellevue Manager - (in Bellevue, WA)) Wordpress Developer - 68860 Create date: 26-Oct-2020 Candidate must be our W2 Employee. Job Description : PHP is nice to have, would leverage the skills Helping develop to get to brand guidelines Brand development, not client facing Will need to have a portfolio or samples of work of sites they have built Cl.... (This job is for - Development Design Jobs in SC Greenville Developer - (in Greenville, SC))    Telecom Experience job openings in MA Jobs List Telecom Analyst - 125125 Create date: 16-Feb-2024 Start date : 02-26-2024 Submission deadline : 2/23/2024 Client info : Commonwealth of Massachusetts - Boston Description : The MBTA is seeking a Telecommunications Expense Management Analyst to play a crucial role in optimizing the MBTAs telecommunications e.... (This job is for - job Jobs in MA Boston Analyst - (in Boston, MA)) (Engineer: Telecom Experience, VoIP/SIP Support, Troubleshooting, Written Communication Skills Problem Sol in Quincy, MA)

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