Troubleshooting Microsoft Windows 7 VOIP Documentation Training Customer Service Sk   Requirement id 102299 Job title Consultant Job location in Raleigh, NC Skills required Call Center Experience, Service Desk, Troubleshooting, Microsoft Windows 7 VOIP Documentation T Open Date 17-Jan-2020 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type Phone Screen and Face to Face interview    Email Recruiter: coolsoft Job Description Consultant: Call Center Experience, Service Desk, Troubleshooting, Microsoft Windows 7 VOIP Documentation T Start Date : 1/27/2020 End Date : 01/26/2021 Submission Deadline : 1/22/2020 Client Info : NCDIT Description : Primary Purpose of the Organizational Unit: DIT is responsible for providing IT support to governmental and educational entities in the state and citizens, as well as establishing the strategic vision for IT in state government and implementing an enterprise approach to IT. DIT provides shared business applications services, computing services, telecommunications support, IT procurement services, project management assistance and project approval for state IT projects. The service desk within DIT is responsible for providing support for all services offered by DIT as well as broad support for internal DIT staff. Primary Purpose of the Position: The DIT Service Desk is the 24×7 single point of contact for customer submitted incidents and service requests. Service Desk Technicians provide consultation, support, and/or advanced instruction to users of hardware, software, operating systems, telephony, unified communications, mainframe, identity management, networking, or other information technology-based systems located throughout the state agencies, universities, and for private citizens. Provide advanced technical support via phone, email, and tickets, working under general supervision of the Service Desk management team. Research issues/problems soliciting relevant information from users to describe non-routine problems resolving or escalating to the next level. This position is critical in promoting a positive customer relationship and requires a high customer service orientation, strong interpersonal skills and advanced troubleshooting skills to provide support to a diverse population. This position is required to work nights and weekends and holidays, as needed. Competencies, Knowledge, Skills and Abilities Required in this Position: Requires excellent customer service skills along with the ability to apply more advanced technical knowledge to independently work on routine and complex tasks and documenting details into an IT Service Management application. Enhanced computer literacy is required. Understanding of contact center environment and Service Desk role. Experience with ServiceNow. HDI Support Center Analyst, ITILv3 Foundation, and A+ certification is highly preferred. Effective communication skills (verbal and written), including proficient typing, grammar, and spelling skills are required. Advanced troubleshooting and problem-solving skills in Mainframe, Microsoft Windows 7 & 10, Microsoft Office suite, network connectivity, network printing, email, smartphones, and web-based applications. Ability to organize and follow more complex and/or detailed technical procedures. Capable of resolving routine problems based on available documentation, training, and resources and able to write new knowledge articles. Working knowledge of technology principles and terminology associated with the work unit and ability to integrate in identifying problems or solutions. Demonstrated sense of ownership and urgency. Ability to establish proactive relationships with customers, including providing education to customers, as appropriate. Able to convey ideas on non-routine subjects clearly. Translates technical issues into understandable terms for non-technical users. Ability to apply analytical skills to evaluate alternatives and make recommendations. Education and Experience Required: Associates degree in computer information technology, computer technology Integration, networking technology, or related area from an appropriately accredited institution and 2-4 years of experience in the information technology field related to the positions role   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 102299 while calling.   Other jobs in NC: Chapel Hill (2), Charlotte (58), Dix Campus (1), Greensboro (3), Morrisville (2), North Charlotte (2), Raleigh (96), St Raleigh (2), Winston Salem (3), Call Center Experience job openings in Raleigh, NC Jobs List NCDIT - Specialist- Mid Level (710880) Create date: 27-Jun-2023 Remote start date :05/01/2023 End date :04/30/2024 submission deadline : 07/03/2023 client info : NCDIT Description : ------------------------------------------- **This is a remote position. This candidate will work either: Sat – Tu.... (This job is for - job Jobs in NC Raleigh Specialist - (in Raleigh, NC))    Call Center Experience job openings in other states Jobs List Medicaid Call Center Services-325-24-415-057-NSP Create date: 23-Oct-2024 Start date : 4/1/2025 Submission deadline : 12/10/2024 12:00 PM CT Client Info : Human Services, Department of Note: * To procure an organization to provide call centers for North Dakota Medicaid providers and members. Description : The successful offeror must perform all the require.... (This job is for - Jobs in ND Bismarck Consultant - (in Bismarck, ND)) DAS OIT Service Desk 1 (741822) Create date: 03-Jul-2024 No of Submissions : 3 Start date : 07/22/2024 End Date : 06/30/2025 Submission deadline :07/09/2024 Client Info : DAS Note: * 100% Remote * Candidate must be able to provide their own laptop/computer, USB headset, and a consistent internet connection. Descriptio.... 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(This job is for - job Jobs in PA DauphinCounty Analyst - (in Dauphin County, PA)) Service Desk Personnel -61844 Create date: 22-Nov-2023 Start date : 12/18/2023 End date :12/18/2024 Submission deadline :11/30/2023 Client info : TN DOT Note: * Position Location: On Site Description : Work Location: 505 Deaderick St., Ste. 500 Nashville, TN 37243.... (This job is for - Active Directory Management Jobs in TN Nashville Consultant - (in Nashville, TN))     (Consultant: Call Center Experience, Service Desk, Troubleshooting, Microsoft Windows 7 VOIP Documentation T in Raleigh, NC)

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