Troubleshooting outlook Email Word And Excel Analyst (Jobs in Richmond, VA)   Requirement id 120496 Job title Analyst Job location in Richmond, VA Skills required Software Services, Windows Operating System Support, Troubleshooting, outlook Email Word And Excel Open Date 19-Nov-2021 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Analyst: Software Services, Windows Operating System Support, Troubleshooting, outlook Email Word And Excel Start Date :11/29/2021 End Date :05/27/2022 Submison Deadline :11/25/2021 Client Info: DGS Note : * Agency Interview Type: Web Cam Interview Only Description : 3 roles total 50% ON SITE & 50% Remote required beginning Jan 3. Parking Not provided for contractors IMPORTANT: DGS requires that FTE employees AND Contractors that will be on site be FULLY VACCINATED (no exceptions). Before you submit your candidate please confirm this is the case. If they are not then they are not a fit and cannot be considered. If selected, a separate form from DGS confirming the details will be required. You do not have to provide proof until an offer is accepted. Must be able to pass a national criminal background check if selected. ABOUT THE ROLES: DGS is supporting the eVA transition for state agencies and higher Ed. As such, tech support in the form of 3 Tech Analyst/HelpDesk roles are needed to support the extra work load. These folks will be answering phones, completing trouble tickets around the transition. DGS will provide training on their process and ticketing system as well as any on line learning tools they use to the selected candidates. Candidates must be technically savvy, quick learners and professional in appearance and phone manner. These roles will be remote until Dec 30 then beginning January 3, all team members are required ot be ON SITE Tuesday, Wednesday and Thursday of each week (no exceptions). Per DGS policy, if selected, the contractor must be FULLY VACCINATED for offer to be accepted. Proof of vaccination will be required at the time of offer (no prior proof needed unless selected) but you may want to ask befire you submit them so you do not waste a spot. Parking is NOT provided for contractors Customer Care Technical Analyst Demonstrated analytical and technical skills to troubleshoot and solve internet application, browser issues, connectivity and other system problems. Must have excellent analytical, technical and communication skills in order to ask questions to determine nature of problem and walk customer through problem-solving process to resolve technical problems. Document user or system issues and escalate to appropriate team members or groups. Ability to interpret and understand impacts of procurement policy and procedures to system functions while closing a high number of issues daily with a sense of urgency and providing excellent customer service. Skilled in multi-tasking; managing multiple IT related work efforts; monitoring, assigning, and addressing trouble tickets; troubleshooting, and balancing priorities of other assigned workloads. Excellent written and verbal communication skills at both technical and non-technical levels. Excellent customer service skills and experience. Demonstrated organization and prioritization skills. Experience with a Help Desk issue ticket tracking systems. Excellent interpersonal skills with a high degree of tact and diplomacy to promote a positive image of eVA and the eVA team. Conflict management skills to handle difficult customer situations. Positive attitude and demonstrated excellent teamwork skills. Software/hardware skills: Windows Operating System, email, internet, strong application troubleshooting; some if not all the Microsoft Office products including Word, Excel, Access or other comparable office productivity products   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 120496 while calling.   Other jobs in VA: Alexandria (1), Ashburn (3), Cardinal (1), Charllottesville (1), Charlottesville (6), Chesapeake (2), Chester (2), Dulles (3), Fredericksburg (1), Fremont (1), Glen Allen (2), Reston (4), Richmond (45), Roanoke (14), Virginia Beach (14), Software Services job openings in Richmond, VA Jobs List DGS - Help Desk /Customer Support (680453) Create date: 07-Apr-2022 Start Date : 04/25/2022 End Date : 06/30/2022 Submission Deadline : 04/13/2022 Client Info: DGS Note: * Agency Interview Type :Web Cam Interview Only Description: **DGS requesting to work with SWAM vendors only for these two roles so this req will not.... 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