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UCCE/ICM/CVP Development Cisco ISDN Engineer
(Jobs in NASHVILLE, TN)
 
Requirement id 50287
Job title Engineer
Job location in Nashville, TN
Skills required UCCE/ICM/CVP, CVP Scripting, Development, Cisco ISDN
Open Date 10-Dec-2015
Close Date
Job type Contract
Duration 6 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Engineer: UCCE/ICM/CVP, CVP Scripting, Development, Cisco ISDN

NOTE :
Start Date : 11/02/2015
End Date : 05/02/2016
Submission Deadline : 12/16/2015

Client Info : COMSYS

Description:
Responsible for designing, managing, maintaining, and troubleshooting Cisco voice technologies with emphasis on contact center.

Essential Job Duties:

* Manage the overall design and architecture of the enterprise voice and contact center environment.
* Design and implement new site deployments.
* Act as the company SME in voice and contact center technologies by maintaining up-to-date knowledge of current and emerging technologies and trends.
* Design and maintain UCCE and CVP call flow and scripting to optimize business operations and enhance reporting.
* Produce and maintain accurate as-built documentation.
* Maintain the overall health of the enterprise voice infrastructure.
* Provide top level escalation support for Cisco unified communications and contact center issues.
* Troubleshoot issues with the voice infrastructure and work with Cisco TAC, when needed, to reach a resolution.
* Strong technical knowledge of Cisco Unified Communications and Collaboration and Contact Center products such as but not limited to, CUCM, CUC, UCCE, CVP, IPIVR, SRST, CUBE, Finesse, ICM/CVP Scripting
* Developing of configuration templates and technical MOPs (method of procedures).


Basic Qualifications (Minimum Required Experience, Education, Knowledge/Skills/Abilities, Essential Physical Demands):
Education and Training

* Training and certification in Cisco voice technologies strongly preferred.
* Training and certification in Cisco IP networking preferred.
* Bachelor Degree preferred

Experience
* Minimum of 5 years of experience managing and designing Cisco voice networks.
Knowledge, Skills, and Abilities

* Expert knowledge of Cisco Unified Contact Center Enterprise and Customer Voice Portal design and administration.
* Expert knowledge of Cisco Unified Communications Manager design and administration.
* Expert knowledge of Cisco Unity Connection design and administration.
* Expert knowledge of Cisco voice gateway design and configuration.
* Expert knowledge of Voice Quality of Service.
* Expert knowledge of VoIP (H.323 and SIP) and TDM (ISDN)

Required Qualifications:
* Cisco Professional level certification in Voice technologies (CCVP/CCNP Voice).
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 50287 while calling.
 
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(Engineer: UCCE/ICM/CVP, CVP Scripting, Development, Cisco ISDN in Nashville, TN)
   
 
     
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