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UX UX/Design Customer Service Visual Designs Developer
(Jobs in Columbus, OH)
 
Requirement id 63215
Job title Developer
Job location in Columbus, OH
Skills required UX, UX/Design, Problem Solving Skills, Customer Service Visual Designs
Open Date 08-Aug-2017
Close Date
Job type Contract
Duration 18 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Developer: UX, UX/Design, Problem Solving Skills, Customer Service Visual Designs

The User Experience Design group has a contract opportunity available in Columbus, Ohio for a User Experience Designer who will serve in a client-facing account management capacity. As such, this individual will function as a front line representative of the UX team and principle liaison between a particular set of clients and UX. In this capacity, this individual will be responsible for consulting with client leaders to clarify, qualify and document requests for UX services, as well as strategize how best to use UX resources, develop project approach/SOWs documents (including approach, schedule and cost estimates), and coordinate administrative project management logistics - transfer allocation estimates, confirm creation of tracking codes, confirm resource assignments, maintain pipeline intake and resource reports, etc.

Core Duties / Responsibilities:

Ensure that all UX activities/deliverables align with marketing and/or business strategies
Interface frequently with end clients (marketing, business and/or IT), UX Client Services partners, and UX Resource Managers
In partnership with UX project teams, this role will hold responsibility for client experience and satisfaction
Provide strategic UX consulting for clients within the enterprise to help clarify capabilities and identify how UX resources can best be leveraged - ensure UX expertise is used at the right time, in the right capacity, and on the right problem
Provide UX capability presentations as needed
In collaboration with resource managers, develop statements of work (SOWs), resource allocation forecast estimates and preliminary project timelines for prospective clients
Work with UX Resource Managers to secure project level resource commitments
Work with clients to forecast business needs, clarify project requirements and manage expectations
Help advance and refine SOWs through the UX Pipeline intake process
Work with project teams to ensure deliverables are aligned with business needs
Exhibit pro-active nature in reaching out to client prospects to assess their understanding of UX capabilities and educate them accordingly.

Qualifications:

Qualified applicants will have a minimum of 10+ years in the fields of UX research and/or UX design with proven experience in team leadership and client management/coordination
A Bachelors degree in relevant UX fields including Computer Science, Human Factors, Industrial Design, Visual Communications Design, Human-Computer Interaction, Information Systems, Psychology or related fields is required
Must be comfortable leading and participating in ill-defined and potentially ambiguous discussions regarding client requests, project objectives, schedules and desired deliverables
Possess the ability to help clients envision alternative ways of approaching UX design
Working knowledge of typical UX processes, disciplines and deliverables including - UX Strategy and generative research methods, Information Architecture and Interaction Design, Visual Design, Content Strategy, Prototyping/front-end development and evaluative Usability research methods
Strong verbal and writing communication skills and the ability to explain UX research and design methods
Understand and be fluent in communicating Human Centered Design (HCD) processes
Proven ability to set work priorities that meet established objectives, timeframes and accomplish tasks in the most effective manners
Ability to work independently and take initiative to solve problems
Ability to work collaboratively with cross-functional teams (i.e. product managers, planners, IT, designers, business leaders, etc.)
Comfortable with ambiguity, poorly defined problems and abstract concepts
Comfortable working with little direction
Strong problem-solvin
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 63215 while calling.
 
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(Developer: UX, UX/Design, Problem Solving Skills, Customer Service Visual Designs in Columbus, OH)
     
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