VLAN SIP PBX URS Architecture Inbound Access Consultant (Jobs in Charlotte, NC)   Requirement id 106481 Job title Consultant Job location in Charlotte, NC Skills required VLAN, Genesys Certified Professionals, SIP, PBX URS Architecture Inbound Access Open Date 08-May-2020 Close Date Job type Contract Duration 12 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Consultant: VLAN, Genesys Certified Professionals, SIP, PBX URS Architecture Inbound Access Note : These are my fastest moving position right now! Please send me candidates ASAP! Candidates must work onsite in Charlotte, NC when Wells Fargo deems it safe to return. This will not be an exclusive work from home role. Candidate must be our W2 Employee. Job Description : It is the nations 2nd largest Information Technology staffing organization, has an opportunity for a Senior Genesys Consultant. This is a contract opportunity, set to run 24 months. Contact Center Telephony Specialist - **Candidates need to understand and be able to speak to their experience with call flows and know how to track them with scripting experience. Required Qualifications: • PBX/IP-PBX background o Programming – hardware and software applications o Routing – Scripting o Reporting • Contact Center background • Genesys Framework background – familiar with CME or GAX • Assisted in the planning and design of voice routing strategies • Understanding of IVR, call flows • Has managed Telecom-related projects • Applies strong problem-solving/diagnosis skills of technical issues • Ability to multitask and adapt to changes quickly • Self-motivated with the ability to work in a fast-moving environment Desired Qualifications: • Circuit configs applicable to call routing – SIP, BGP, TDM • Data networking knowledge – subnets, VLANs, routing and firewall • Verizon Enterprise o Gateways o VoIP Inbound Toll Free and VoIP Inbound Local o Network Manager - routing o Call Detail and Summary Reports – generation and analysis • Understands enterprise dial plans • Experience with Genesys or CTI integrations o Inbound direct to agent calls o Inbound IVR calls o Dialer o Empirix o VoIP agents • Understands IVR applications and components Genesys Routing Development Engineer - Required Qualifications: • 5+ years of Genesys Call Routing Development experience using the tools: Genesys Interaction Routing Designer (IRD), Configuration Manager (CME), Genesys Administrator Extension (GAX) • 5+ years of Genesys Call Routing experience within a complex multi-site, multi-tenant environment • Must have a strong understanding of skills based routing • Must understand how to use transaction lists to drive routing • Must be able to trace and troubleshoot calls through Universal Routing Server (URS) log files Desired Qualifications: • Genesys Certified Professional • Genesys Certified Associate • 5 + years of experience troubleshooting environments across entire Genesys architecture (i.e. applications to infrastructure) • 5 + years of experience leading multiple Genesys work streams, applications, or deliverables • Strong familiarity with Genesys SIP server and able to troubleshoot and trace calls through Genesys SIP Server log files   Call 502-379-4456 Ext 100 for more details. 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