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VOIP SIP IP Engineer
(Jobs in CHICAGO, IL)
 
Requirement id 110804
Job title Engineer
Job location in Chicago, IL
Skills required VOIP, SIP, IP,
Open Date 14-Oct-2020
Close Date
Job type Contract
Duration 6 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Engineer: VOIP, SIP, IP,

Required Skills:

Minimum of 10 years experience supporting contact center technologies

5 years experience with Aspect dialers (Aspect Unified IP)

5 years experience with Aspect Call Recording (AQM)

Familiarity with Aspect Unified IP experience a strong plus
Strong experience with VOIP, SIP, RTP

Experience with advance dialing administration platforms such as Aspect Advance List Management or Noble Campaign Management (CallTech & OnQ)

Experience with Workforce Management integration with both dialers and inbound Contact Center technologies

Familiarity with the outbound collections contact center with knowledge federal regulations of banking centers

Experience in managing carriers (AT&T, Verizon) and in-depth
knowledge of toll free services and network features and capabilities
Solid knowledge of pre-call routing platforms and functionality
High level of knowledge of Contact Center industry tools, services and products

Excellent Visio skills for documentation of current and future technology deployments

Database knowledge with ability to query database for required data for research and issue management

Knowledge of Call Recording technologies

Aspect Hardware experience

Ability to work well with a team

Strong oral and written skills and the ability to communicate issues
and concepts at multiple levels of technical expertise

Must be able to provide 24-hour pager support on a rotating basis
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 110804 while calling.
 
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