VOIP Active Directory IT Help Desk TroubleShooting Skills Windows Desktop Administr   Requirement id 120961 Job title Engineer Job location in Madison, WI Skills required Design And Planning, Windows Servers, VOIP, Active Directory IT Help Desk TroubleSho Open Date 20-Dec-2021 Close Date Job type Contract Duration 6 Months Compensation DOE Status requirement --- Job interview type ---    Email Recruiter: coolsoft Job Description Engineer: Design And Planning, Windows Servers, VOIP, Active Directory IT Help Desk TroubleSho start date:1/3/2022 End date:At least 6 Months from projected start date submission deadline:12/29/2021 4:00:00 PM client info : DFI Note: * Interview Process: Teams Video * Duration:1 year with potential extension for 2 years * Local candidates or willing to relocate at the candidates expense. Currently remote, but will be required to come on-site at a future date Description: Systems Engineer will play a key role in the design, planning, execution, and installation of the current infrastructure to support new applications and technologies. Support software and hardware upgrades and maintenance of Windows servers, operating systems, infrastructure systems, and applications. Must have extensive experience with standard industry practices including management of Windows Server systems and VOIP telecom systems.Systems Engineer capabilities with 8 or more years of experience, relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, a wide degree of creativity and latitude is expected. Objectives and Tasks: Administer DFI servers and systems • Recommend, install, maintain, optimize, troubleshoot, and document DFI Windows and VMWare server systems. • Manage and support cloud infrastructure systems in Azure and/or AWS • Research and maintain currency in relevant industry trends, provide recommendations for implementation of new technologies, generate project plans to ensure successful adoption of new technologies. • Research, install, and maintain software monitoring systems to ensure the Department achieves its goal of minimal downtime and peak performance. • Provide reports and schematics as directed by the Operations supervisor. • Act as a consultant to the Bureaus Solution Delivery (SD) section to ensure seamless deployment and maintenance of web pages, business systems and applications. • Administer Active Directory domain infrastructure. Agency Telecom System Support: • Support agency migration from Skype for Business VOIP to Microsoft Teams VOIP telephony • Assist vendors and internal staff with support of telecommunications and video conferencing equipment and services. • Maintain clear and accurate records of services contracted, physical inventory, usage, procedures, and practices and other information needed to provide high quality service and support to agency staff and business partners using both traditional telecommunications and video conferencing. • Analyze billing information and work with vendor agency management to manage costs effectively. Make recommendations on efficiencies in telecom services to reduce cost. • Develop, maintain, and document procedures and "how-tos" to ensure avoidance of system outages in the event of staff "outages" (vacations, etc .. ). • Utilize approved processes to ensure that acquisition, transfer, and disposal of assets are consistent with Department and State standards. • Must have experience with standard industry practices including administration and support of call center systems. • Systems Engineer will also be responsible for support and configuration of a small-scale VOIP call center system. Support DFI end-users. • Provide backup first and second-level end-user IT support by email, phone, or in-person for DFI help desk staff. • Participate backup for IT help desk ticket triage. • Possess considerable logic and understanding to analyze and troubleshoot problems. • Must be able to prioritize trouble calls and respond to emergencies and all levels of troubleshooting. • Ability to perform as second level support as a secondary function. Knowledge /Skills/Ability (KSA): 1. Knowledge of Windo   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 120961 while calling.   Other jobs in WI: De Pere (2), Green Bay (8), Kenosha (2), Madidson (1), Madison (36), Menomonee Falls (19), Milwaukee (59), Sun Prarie (1), Unknown (2), Waukesha (2), Design And Planning job openings in Madison, WI Jobs List OnBase Administrator/Developer IV - 107921 - SP Create date: 11-Aug-2022 start date:9/12/2022 End date: 06/30/2023 submission deadline:8/17/2022 client info : ETF Note: * Interview Process: MS Teams virtual * Duration: 6/30/23 with possibility of extension * Onsite or Remote? Open to 100% remote, but prefers local if possible. Does not need to be.... 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