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VOIP IVR Project Management IT Disaster Recovery Plan Engineer
(Jobs in Petersbur
 
Requirement id 120623
Job title Engineer
Job location in Petersburg, PA
Skills required VOIP, CTI Integration, IVR, Project Management IT Disaster Recovery
Open Date 30-Nov-2021
Close Date
Job type Contract
Duration 1 Months
Compensation DOE
Status requirement ---
Job interview type ---
   Email Recruiter: coolsoft
Job Description Engineer: VOIP, CTI Integration, IVR, Project Management IT Disaster Recovery

Start Date :12/13/2021
End Date :12/31/2021
Submison Deadline :12/6/2021

Client Info: VSU

Note :

* Agency Interview Type: Web Cam Interview Only

Description :

Duration expected to go beyond June 30
Majority of work ON SITE with one day/week remote.

If selected, candidate must follow the Universitys COVID 19 policies and be fully vaccinated (proof of vaccination required) before the assignment begins. Make sure they agree to this before submitting.

ABOUT THE ROLE

This role requires the VOIP certification. VSU is currently a Cisco shop and working on a could migration. So CCNP is preferred


Unified Communications Engineer to provide administration services for CISCO VoIP system.

40% Provide technical leadership for the voice communications technologies including VOIP, Voice Mail, CTI (computer telephony integration), IVR and ICD (intelligent call distribution) connections with user environments, daily VOIP and Voice Mail operations, carrier data/voice circuits, ICD, network capacity and performance while also handling all change requests and problem resolution. Develop and update technical documentation related to all Unified Communications systems.

25% Work with departments to design, develop, test, and deploy custom solutions while providing project management responsibility for any new VOIP implementations, including creating schedules, assigning tasks, managing outside vendors, and ensuring projects are completed on time and on budget with no negative impact on business operations. Keep management apprised of status with accurate and timely information. Work on multiple technical projects in a multi-platform environment.

25% Serve as secondary support for data network including routing, switching, and wireless. Install, configure, and maintain data network hardware, operating systems, and applications that reside on multi-platform systems. Perform all other duties associated with the administration of the data network as required to ensure service delivery.

5% Maintain inventory tracking, reporting, and quality assurance of Telecommunication Service Request (TSR), performance statistics, and billing support.

5% Participate as a team lead on disaster recovery tasks as it relates to the Unified Communications IT Disaster Recovery Plan and Continuity of Operations Plan (COOP). Perform tests of failover systems to ensure successful recovery of hardware and software. Monitor availability of all failover systems and components. Ensure data backups are operational and perform test restores of data on a scheduled basis. Perform other related duties as assigned by Deputy Chief Information Officer, Deputy CIO of IT Operations, and/or Lead Network Services Engineering in order to fulfill the organizations mission.
 
Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 120623 while calling.
 
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As a result of a corporate acquisition/merger, client needs a Team (including this Cisco Voice resource) to integrate networks.

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(Engineer: VOIP, CTI Integration, IVR, Project Management IT Disaster Recovery in Petersburg, PA)
     
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