VPN Consultant (Jobs in Des Moines, IA)   Requirement id 55036 Job title Consultant Job location in Des Moines, IA Skills required VPN, Helpdesk Support, Microsoft Windows 7 & Office 2010/2013, Open Date 20-Jul-2016 Close Date Job type Not specified Duration 12 Months Compensation DOE Status requirement --- Job interview type Face to Face interview    Email Recruiter: coolsoft Job Description Consultant: VPN, Helpdesk Support, Microsoft Windows 7 & Office 2010/2013, Description: The Help Desk Support (HDS) resource provides technical assistance support and advice to end users for hardware, software and systems. Complete Description: This role is focused on level-1 help desk phone support, primarily with system access issues and password support. The ideal candidate must have excellent customer service and communications skills. Candidate must be able to: -Understand and comply with State of Iowa security requirements -Ability and tolerance to work in an environment where phones are constantly ringing and many people are talking - handle difficult situations with clients and turn them into a win for the service desk team - initiate trouble tickets from a service desk system - answer how-to questions and resolve issues related to system access and password creation/reset - maintain a positive outlook, be professional, and provide excellent customer service -handle difficult situations with clients and turn them into a win for the service desk team Greater detail outlined in the skills matrix. Required Skills: * Ability to talk with external customers who have limited IT knowledge about their issues * Knowledge of remote VPN process and troubleshooting * Ability to work with, and understand all Microsoft Office applications to assist callers * Knowledge of Microsoft Windows 7 & Office 2010/2013 * Must have the knowledge and ability to solve basic IT problems * Ability to enter tickets into a service desk call center application Desired Skills: * Answer how-to questions and resolve issues related to system access and password creation/reset   Call 502-379-4456 Ext 100 for more details. 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