Visio Active Directory IMS Analytical Skills Analyst (Jobs in Norcross, GA)   Requirement id 11467 Job title Analyst Job location in Norcross, GA Skills required Microsoft Exchange API, Microsoft Project, Visio, Active Directory IMS Analytical Skills Open Date 31-Oct-2012 Close Date Job type Contract to Hire Duration 6 Months Compensation DOE Status requirement --- Job interview type Phone Screening    Email Recruiter: coolsoft Job Description Analyst: Microsoft Exchange API, Microsoft Project, Visio, Active Directory IMS Analytical Skills ** Only W2 Employee - No Subcontracting ** Can submit at higher rate *** Over Time is paid at 1.420 times OT - Extra Hours on Weekdays and Saturdays *** Double Time is paid at 2.0 times DT - Hours worked on Sundays Messaging and Mobility Services Specialist (ETG-Unified Communications Group) Description The Messaging and Mobility Services Specialist provides tier 2 support for Fiservs Messaging and Mobility Services. He or she ensures that mobility products and services perform as intended, operate within optimal financial parameters, and are delivered at superior customer service levels. He or she provides e-mail, instant messaging and mobile messaging support to associates and extended support teams. He or she monitors and reports on messaging and mobility infrastructure health. Responsibilities • Provide messaging and mobility guidance, support and training to associates, designated Wireless Liaisons, IT Contacts, vendors, technical teams, developers and extended support. • Proactively identify potential issues in the messaging and mobility environments. Alert associates and peers as appropriate, and assist with root cause analysis. • Process messaging and mobility service requests, including procurement of wireless voice and data services, ensuring accurate orders are placed with the wireless vendors including: activation of new services, cancellation of existing service, selection of preferred carrier, change of carrier or liability, change of service type or change of equipment type, adhering to corporate standards and security policy. • Assist with compilation of accurate monthly reporting of messaging and mobility environments, including service usage and ensuring wireless plans are optimized to meet corporate financial goals. • Review invoices from wireless carriers and/or vendors to ensure accuracy, completeness and prompt processing; submit corrections as needed. • Document technical environments, processes, procedures, test plans, and project plans. • Perform on-site analysis, diagnosis, and resolution for messaging and mobility problems, and recommend potential solutions. Education Education: Bachelors Degree in Computer Science, MIS or equivalent education in a related discipline is required. Experience Required • Minimum of 3-5 years helpdesk experience supporting Microsoft Exchange and BlackBerry environments in a medium to large business. • Experience with Infrastructure & Messaging technologies including the following is also preferred: Windows 2003, 2008 Server, Microsoft Exchange, Outlook 2007, 2010, LDAP, SMTP, TLS, Email & IM Security, AD, BlackBerry Server, MDM solutions, Backup solutions. • Experience with project management, lifecycle management and critical path scheduling. Essential Position Functions • Servicing internal associates with messaging and mobility issues. • Delivering messaging and mobility services and products to internal associates. • Reporting on messaging and mobility services utilization, health and incidents. General Skills • Excellent customer services skills. • Strong organizational skills and the ability to follow through on assignments. • Track record of delivering on time, high quality project deliverables and optimizing outcomes per objectives and priorities. • Outstanding written, verbal communication skills and presentation skills required. • Solid analytical skills and the ability to solve problem quickly and completely. • Great team player with an excellent attitude and aptitude for change • Efficiency in the following suite of applications Microsoft Office Suite, including Microsoft Project or similar toolset, Visio. Working Conditions General of   Call 502-379-4456 Ext 100 for more details. Please provide Requirement id: 11467 while calling.   Other jobs in GA: Alpharetta (12), Atlanta (37), Conyers (2), Downtown Atlanta (1), Dublin (1), Duluth (5), Dunwoody (4), Lawrenceville (2), Norcross (4),         (Analyst: Microsoft Exchange API, Microsoft Project, Visio, Active Directory IMS Analytical Skills in Norcross, GA)

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